Mary Makar
Tampa
Summary
Highly organized and results-driven Administrative Director with a broad skill set in managing and optimizing business operations across multiple functions. Extensive experience overseeing day-to-day administrative activities, streamlining processes, and supporting senior leadership in driving operational excellence. Adept at managing teams, developing key business documents, ensuring compliance, and fostering efficient communication between departments. Committed to improving organizational performance and enhancing overall business operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Director
Empamamas/ Muchachas
01.2020 - Current
- Administrative Oversight & Operations Management Managed day-to-day administrative functions for multiple high-traffic businesses, ensuring efficient and seamless operations across various departments
- Payroll & Financial Administration: Manage payroll processes, including wages, benefits, bonuses, and reimbursements for a diverse team, ensuring timely and accurate payments
- Compliance & Risk Management: Handle workers' compensation claims, ensuring proper documentation and compliance with regulations
- Staffing & Talent Acquisition: Responsible for recruitment, onboarding, and training initiatives to ensure teams are well-equipped to meet operational and service standards. Develop ongoing employee development programs
- Policy & Documentation Management: Develop, implement, and maintain a variety of essential business documents, including employee handbooks, operational procedures, training materials, and compliance documentation
- Scheduling & Resource Management: Create and manage operational schedules, ensuring balanced coverage while accommodating time-off requests and ensuring all business functions are adequately staffed
- Meeting Facilitation & Action Tracking: Lead internal meetings, prepare agendas, track action items, and ensure clear communication across departments to meet business objectives
- Market Relations & Compliance: Represent the company at vendor meetings, ensure market compliance, and act as the liaison for vendor reimbursements and market vouchers
- Vendor & Inventory Management: Coordinate orders, manage third-party vendor relationships, ensure cost-effective deliveries, and oversee invoice processing
- Catering Operations: Supervise catering orders across platforms, ensuring timely delivery, invoicing, and customer satisfaction
- Strategic Support: Collaborate with senior leadership to develop and implement strategies to enhance operations, employee engagement, and customer service
Administrative Operations Manager
Empamamas
01.2018 - 01.2020
- Create and ensure implementation of employee guidelines, training manuals and SOPs for front of house (FOH) and back of house (BOH) staff
- Developed customer service guidelines for FOH staff
- Recruit, hire and onboard of all new staff
- Process weekly payroll for 20 person staff
- Organized and maintained updated Employee Files
- Created electronic filing system for current and past employees
- Manage off site inventory control of dry goods, beverages and supplies
- Monitor product costs and pricing set by suppliers
- Manage purchasing data; ensure accurate and timely submittal of documentation to finance
- Successfully reduced shipping cost for online merchandise orders by 30%
- Designed Empamamas Tampa Girl Logo used on various merchandise including shirts, koozies and decals
Education
Bachelor of Science - Political Science
Florida State University
Skills
- Administrative Management
- Payroll
- Staffing & Recruitment
- Onboarding & Training
- Vendor & Inventory Management
- SOP Development
- Catering Operations
- Scheduling & Coverage
- Team Leadership
- Strategic Planning
- Customer Service
- Time Management
Certification
MANAGER CERTIFICATION
SERVSAFE
REGISTERED BEHAVIOR TECHNICIAN
B.A.B.C
PROFESSIONAL TEACHING CERTIFICATE
FTCE
Timeline
Administrative Director
Empamamas/ Muchachas
01.2020 - Current
Administrative Operations Manager
Empamamas
01.2018 - 01.2020
Bachelor of Science - Political Science
Florida State University
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