Mary Malbrough
Charleston,SC
Summary
At Persimmons Bar & Grill, I excelled in delivering exceptional customer service and managing high-volume orders, showcasing my strong work ethic and multitasking abilities. I offered a friendly and professional demeanor, while working with customers and coworkers. I bring an understanding of effective table management and guest interaction, coupled with the ability to quickly adapt to new tasks. I'm excited to use my communication and customer service skills for the host position.
Overview
2
2
years of professional experience
Work History
Server/ Beverage Cart Attendant
Persimmons Bar & Grill
04.2023 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with Square POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Leveraged knowledge of beverage menu to make recommendations tailored to customer preferences, enhancing their overall experience.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Delivered exceptional guest experiences with attentive table service during large-scale events.
- Worked with banquet manager to coordinate event set up and schedule.
Education
Bachelor in Sociology -
Trident Technical College
Charleston, SC05-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Cleanliness standards
- Team collaboration
- Multitasking and organization
- Calm demeanor
Timeline
Server/ Beverage Cart Attendant
Persimmons Bar & Grill
04.2023 - 01.2025
Bachelor in Sociology -
Trident Technical College
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