MARY MALCOLM
Jersey City,NJ
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Resourceful team player with experience with common software applications and social media platforms. Skilled at project support with proven history of solutions-oriented problem-solving. Analytical and intelligent with belief in fair administration of justice. Proficient in modern collections and forensic techniques, processes and approaches.
Overview
3
3
years of professional experience
Work History
Intern
Attorney Frank Marciano
06.2024 - Current
- Gained valuable experience working on cases and applying my forensic learned concepts directly into relevant work situations.
- Boosted social media engagement through creative content creation.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Content Writer
GovPilot
10.2023 - Current
- Completed thorough research into assigned topics.
- Improved content quality by conducting thorough research and incorporating industry trends.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Ensured accuracy and consistency in all written materials through diligent proofreading and editing.
Manager
The Madison Bar and Grill
11.2022 - Current
- Working to ensure that guest satisfaction is met and expectations are exceeded
- Adapt service to attend to customers' needs and wants individually
- Exhibits a strong analytical mindset, effectively identifying and addressing issues to enhance overall efficiency and customer satisfaction
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Lead Server
Huli Huli Tiki Bar & Lounge
05.2021 - 06.2022
- Provided guidance and training to new and existing team members
- Fostered a customer-centric atmosphere among the service team
- Demonstrated the ability to handle multiple responsibilities simultaneously
- Implemented upselling techniques to increase sales and enhance the guest experience
Education
Master of Science - Forensic Psychology
Nova Southeastern University
Ft. Lauderdale, Florida08.2024
Bachelors -
The Ohio State University
01.2020
Skills
- Quick Learner
- Communication
- Leadership
- Adaptability
- Problem-Solving
- Time Management
- Teamwork and Collaboration
- Computer Skills
- Multitasking and Organization
- Goal-oriented mindset
- Interpersonal and Social Skills
- Attention to Detail
- Creative and Resourceful
- Outstanding communication skills
References
- Frank Marciano, Attorney, (201) 656-1000
- Dustin Sun, Restaurant Owner, Huli Huli, (614) 772-6064
Languages
American Sign Language
Limited Working
Spanish
Elementary
Timeline
Intern
Attorney Frank Marciano
06.2024 - Current
Content Writer
GovPilot
10.2023 - Current
Manager
The Madison Bar and Grill
11.2022 - Current
Lead Server
Huli Huli Tiki Bar & Lounge
05.2021 - 06.2022
Master of Science - Forensic Psychology
Nova Southeastern University
Bachelors -
The Ohio State University
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