Hi, I’m
Mary Mancuso
Animas,NM
Summary
Self-motivated and highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
30
years of professional experience
Work History
Hidalgo Medical ServicesLordsburg , NM
Patient Specialist
12.2023 - Current
Job overview
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Engaged with patients to provide critical information.
- Facilitated communication between patients and various departments and staff.
- Delivered support to medical staff in completion of patient paperwork.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Followed document protocols to safeguard confidentiality of patient records.
- Verified patient insurance eligibility and entered patient information into system.
Pilot CorporationLordsburg, NM
Lead Guest Service Representative
02.2023 - 11.2023
Job overview
- Provided exceptional customer service to guests by responding to inquiries and resolving complaints.
- Ensured proper cash handling procedures were followed at all times.
- Trained new staff on company policies, procedures, and standards of performance.
- Monitored the performance of guest services staff members to ensure quality service delivery.
- Assigned tasks to team members based on their individual strengths and weaknesses.
- Created a positive work environment by promoting teamwork among employees.
- Responded promptly to customer feedback regarding product quality or service issues.
- Managed inventory levels for promotional materials, supplies., ensuring adequate stock was always available.
- Adhered strictly to safety regulations set forth by the organization.
- Implemented cost-saving measures without compromising the quality of customer service provided.
- Developed innovative ideas for increasing customer loyalty and repeat business opportunities.
- Handled escalated customer complaints in an efficient manner while maintaining a professional attitude.
Swift TransportationPhoenix, AZ
Truck Driver
10.2013 - 01.2023
Job overview
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Communicated with dispatchers regarding pickup and delivery times.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Verified load against shipping papers to ensure accuracy of shipment.
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
- Responded promptly to emergency situations including inclement weather conditions or traffic delays while remaining calm under pressure.
- Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, dangerous curves., in order to plan most efficient routes.
- Managed personal driving time according to Hours of Service regulations.
- Adhered strictly to company policies concerning alcohol use while operating a commercial motor vehicle.
- Stayed informed regarding changes in transportation laws and regulations that could affect operations.
Jefferson Parish Inspection and Code EnforcementHarvey, LA
Typist Clerk
10.2012 - 10.2013
Job overview
- Typed and proofread correspondence, reports, memos and other documents from rough drafts or corrected copy.
- Prepared invoices, labels and other documents using word processing software.
- Processed incoming mail by sorting into categories and distributing to appropriate personnel.
- Scanned documents into electronic format for storage in database systems.
- Reviewed all outgoing mail for accuracy of address information before sending out.
- Answered telephone inquiries regarding office operations and services provided.
- Maintained filing system for records and confidential files according to established procedures.
- Provided administrative support including scheduling appointments, arranging meetings, taking minutes.
- Operated standard office equipment such as computers, photocopiers, scanners and fax machines.
- Proofread typed material for errors in spelling, grammar and punctuation prior to distribution.
- Maintained inventory of office supplies ensuring adequate stock levels at all times.
- Greeted visitors upon arrival in reception area providing assistance as needed.
- Organized paperwork for filing purposes ensuring proper categorization of documents.
Carbo Plumbing IncMetairie, LA
Secretary
06.2001 - 09.2012
Job overview
- Provided administrative support to the office manager and other staff members.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Updated contact lists on a regular basis; created new contacts as needed.
- Provided assistance with onboarding new employees by preparing orientation materials.
- Assisted with accounts receivable and accounts payable functions.
Jefferson Parish Inspection and Code Enforcement Harahan, LA
Typist Clerk
10.1995 - 06.2001
Job overview
- Typed and proofread correspondence, reports, memos and other documents from rough drafts or corrected copy.
- Prepared invoices, labels and other documents using word processing software.
- Processed incoming mail by sorting into categories and distributing to appropriate personnel.
- Reviewed all outgoing mail for accuracy of address information before sending out.
- Scanned documents into electronic format for storage in database systems.
- Answered telephone inquiries regarding office operations and services provided.
- Maintained filing system for records and confidential files according to established procedures.
- Provided administrative support including scheduling appointments, arranging meetings, taking minutes.
- Reviewed and reconciled general ledger accounts for accuracy and completeness.
Education
Alfred Bonnabel High School Metairie, LA
High School Diploma
05.1990
Skills
- Customer Service
- Information Protection
- Report Preparation
- Reservation Management
- Data Entry
- Documentation and Reporting
- Computer Skills
- Detail Oriented
Timeline
Patient Specialist
Hidalgo Medical Services
12.2023 - Current
Lead Guest Service Representative
Pilot Corporation
02.2023 - 11.2023
Truck Driver
Swift Transportation
10.2013 - 01.2023
Typist Clerk
Jefferson Parish Inspection and Code Enforcement
10.2012 - 10.2013
Secretary
Carbo Plumbing Inc
06.2001 - 09.2012
Typist Clerk
Jefferson Parish Inspection and Code Enforcement
10.1995 - 06.2001
Alfred Bonnabel High School
High School Diploma
Similar Profiles
Christine Cutbirth, RDN, CDCESChristine Cutbirth, RDN, CDCES
Registered Dietitian, Certified Diabetes Care and Education Specialist at Hidalgo Medical ServicesRegistered Dietitian, Certified Diabetes Care and Education Specialist at Hidalgo Medical Services
Kyle RichardsKyle Richards
Administrative Supervisor/Int. Care Coordinator at Hidalgo Medical ServicesAdministrative Supervisor/Int. Care Coordinator at Hidalgo Medical Services
Ariel McGuireAriel McGuire
Community Health Worker at Hidalgo Medical ServicesCommunity Health Worker at Hidalgo Medical Services
Colton AllenColton Allen
Lieutenant Paramedic at Town of Silver City Fire DepartmentLieutenant Paramedic at Town of Silver City Fire Department
Rocky SullivanRocky Sullivan
Shop Maintenance Coordinator/Diagnostic Tech-3 at FFR EnterpriseShop Maintenance Coordinator/Diagnostic Tech-3 at FFR Enterprise