Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Mantel

Indianapolis,IN

Summary

Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Successful record of managing budgets, controlling inventory and motivating team members to boost productivity. Strong communicator focused on delivering outstanding customer care. SERV Safe Certified and State Liquor License Holder

Overview

4
4
years of professional experience

Work History

Convention Services Manager

Marriott Indianapolis East
03.2024 - Current
  • Timely communication to internal and external clients via telephone, email, written documents, or in person.
  • Collaborated with cross-functional teams, including catering, audiovisual, and security departments, to ensure the smooth execution of events.
  • Improved overall efficiency by streamlining internal processes related to scheduling, inventory management, and vendor relations.
  • Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.

Bistro Associate

Courtyard by Marriott
10.2022 - 12.2023
  • Managed customer relations through communication and helpful interactions.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.

Group Sales & Catering Manager

Indiana Beach, Amusement
05.2023 - 08.2023
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Designed catering packages to increase sales and customer experience.
  • Handled catering scheduling, ordered food and planned events.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Dining Hall Associate

Ball State University
10.2022 - 04.2023
  • Worked varied hours to meet seasonal and business needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Resident Hall Assistant

Ball State
08.2021 - 05.2022
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.

Education

Hospitality and Food Management

Ball State University
Muncie, Indiana
12.2023

Skills

  • Customer Support
  • Catering Management
  • POS Systems
  • Event Planning and Assistance
  • Event Execution
  • Banquet Coordination
  • Effective Customer Communication
  • Customer Needs Assessments
  • Time Management
  • Organizational Skills

Timeline

Convention Services Manager

Marriott Indianapolis East
03.2024 - Current

Group Sales & Catering Manager

Indiana Beach, Amusement
05.2023 - 08.2023

Bistro Associate

Courtyard by Marriott
10.2022 - 12.2023

Dining Hall Associate

Ball State University
10.2022 - 04.2023

Resident Hall Assistant

Ball State
08.2021 - 05.2022

Hospitality and Food Management

Ball State University

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