Mary Marcus

Work History

Blended Fades Hair Studio

10.2023 - Current

Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Processed payments, entering sales in business app for prompt customer service.
Scheduled customer appointments and rearranged individual time slots to meet demand.
Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
Educated customers on products to maximize benefits.
Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Completed safety training and certifications to minimize risk of infection or injury to customers.
Distributed business cards outside of salon to generate new business.
Manage inventory of hair care products and tools, ensuring availability of necessary items for upcoming clients.
Provided exceptional customer service, ensuring client satisfaction and repeat business.

Choice Auto Service, LLC

01.2017 - 10.2023

Work in a fast-paced, multi-detailed environment that handles tow and collision dispatch, data entry and client services
Communicate and Coordinate services with customers.
Verify all insurances , prepare necessary documents for service and incidents for our drivers.
Contact and set appointments with clients/insurance appraisers, also manage all inventory.
Responsible for the collection and processing of payments
Attend regulatory meetings with City/DOT to assure company compliance with laws and ordinances
Problem solving any issues within the business.

Piccadilly Inc

05.2009 - 12.2017

Be on time and have a Positive attitude.
Count drawers and prepare change for the days shifts.
Keep the bar organized and stocked. Clean all bar tools and glassware.
Check ID’s Take orders, make recommendations and provide quality drinks and food.
Ensure efficient, prompt customer service and the safety of all patrons.
Following state and company rules for cleanliness and serving patrons consuming alcohol.
Start & maintain, accurate tabs and transactions.
Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Served high customer volumes during special events, nights, and weekends.
Followed alcohol awareness procedures for preventing excessive guest intoxication.

Rich Orthodontics

08.2015 - 11.2017

Responsible for greeting and checking all patients in/out and confirming or collecting their current, general information.
Communicate with patients to Book appointments for proper schedule managing.
Verify all insurances and scan necessary documents for record.
Maintain current patient accounts, records and billing information.
Answer phones, record messages, address questions/ concerns and make follow-up calls with patients about payments.
Organize and maintain patient charts library; number X-rays, sort and file all hard documents
Assist patients that need any assistance.
Follow all OSHA & HIPPA regulation
Always Keep the Lobby and front office organized.
Be proactive but also a team player