Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Marine

Orlando

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

13
13
years of professional experience

Work History

Shift Supervisor

CVS Pharmacy
08.2011 - 11.2016
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Helped store management meet standards of service and quality in daily operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Cultivated professional working relationships with peers and supervisors.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Coordinated project workflows for departments.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Coordinated merchandising, promoted new products and increased brand awareness.
  • Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
  • Troubleshot equipment to reduce service calls and downtime.
  • Managed staff hiring, training and supervision.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Supervised ongoing daily production phases.

Lead Cashier

F.Y.E. Transworld Entertainment
10.2007 - 12.2008
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Educated employees on register use, merchandising, and customer service.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Maintained stock to meet expected customer demand.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Checked merchandise multiple times during each shift and restocked products when stock ran low.
  • Led cashiers and associates in providing thoughtful customer service.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Increased customer loyalty and retention.
  • Restocked and organized merchandise in front lanes.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Monitored areas for security issues and safety hazards.
  • Trained team members on cash register operation and cash handling.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.

Sales Assistant

Spa Sensations Inc.
03.2006 - 09.2007
  • Fielded customer questions to share information about products, availability, and pricing.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Established rapport with customers using active listening and interpersonal skills.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Recommended complementary purchases to customers, increasing revenue.
  • Operated and repaired Aquamessage Hydro therapy machines
  • Cleaned and filled the Aquamessage machines
  • Key holder
  • In charge of safe deposits when leading shift

Fashion Consultant

After Hours Formalwear
04.2007 - 07.2007
  • Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes, and accessories.
  • Merchandised store inventory in seasonal and brand displays.
  • Taking Tuxedo measurements
  • Selling Tuxedos
  • Setting appointments for potential clientele
  • P.O.S

Buyer's Assistant

Love From Florida
10.2003 - 07.2007
  • Went to trade shows to acquire new merchandise for my home location

Shift Supervisor

Love From Florida
10.2003 - 01.2007
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Helped store management meet standards of service and quality in daily operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Oversaw loading and unloading of packages in warehouse.
  • Cultivated professional working relationships with peers and supervisors.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Coordinated merchandising, promoted new products and increased brand awareness.
  • Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Supervised ongoing daily production phases.

Education

High School Diploma -

Otis Memorial Academy
414 West Sumner St Kissimmee FL. 34741
05-2006

Skills

  • Shift reporting
  • Attendance oversight
  • Operations management
  • Staff management
  • Inventory control and record keeping
  • Financial management
  • Cash handling
  • Schedule management
  • Training and mentoring
  • Cash handling expertise
  • Inventory management
  • Staff scheduling

Timeline

Shift Supervisor

CVS Pharmacy
08.2011 - 11.2016

Lead Cashier

F.Y.E. Transworld Entertainment
10.2007 - 12.2008

Fashion Consultant

After Hours Formalwear
04.2007 - 07.2007

Sales Assistant

Spa Sensations Inc.
03.2006 - 09.2007

Buyer's Assistant

Love From Florida
10.2003 - 07.2007

Shift Supervisor

Love From Florida
10.2003 - 01.2007

High School Diploma -

Otis Memorial Academy

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