Mary Maritz

• Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.
• Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
• Billing and receiving claims from medical companies and patients.
• Assisted in training new front office team members, leading to increased productivity and efficiency.
• Scheduling appointments
• Financial claims

General Office work

• Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.
• Managed high call volumes, directing callers to appropriate departments or handling inquiries as needed.
• Streamlined front desk operations by implementing efficient check-in and check-out procedures.
• Provided exceptional customer service, resolving issues promptly and effectively for satisfied guests.
• Maintained office machines and equipment within budgets and contacted outside repair personnel to avoid productivity interruptions.
• Coordinated office activities and operations, secured compliance to company policies and welcomed, screened and routed guests.

• Reconciled end-of-day reports to determine accurate billing and payment processing.
• Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
• Coached employees through day-to-day work and complex problems.
• Reduced operational costs without compromising service quality by renegotiating supplier contracts.
• Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
• Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.