I am currently seeking a position in the area of sales or customer service with the opportunity to grow and advance with the company. I am skilled in both sales and customer service and also great with people! I am excellent at solving issues customers may have and make sure the customer, as well as the company, are 100% satisfied with the outcome. I maintain high levels of professionalism with customers as well as co-workers. In sales I am consistently meeting and exceeding productivity goals.
Hi, I’m
Mary Marks
Customer Service Associate
Homestead,FL
Summary
Overview
17
years of professional experience
Work History
Direct Air & Electrical
Customer Service Associate
08.2018 - Current
Job overview
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Managed multiple tasks and met time-sensitive deadlines.
- Booked appointments and took payments through Service Titan.
Self
Stay at Home Mom
07.2015 - 07.2018
Job overview
- I had decided to stay at home with my youngest son, who is now almost 9.
- I reentered the workforce in 2019.
Premier Protection Services
Customer Service Associate
06.2012 - 06.2015
Job overview
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Also took payments, refunded unauthorized charges.
Dial America
Fundraiser
01.2011 - 05.2012
Job overview
- Raised awareness and attracted potential donors through marketing campaigns for M.A.D.D. and Special Olympics, just to name a few.
- Recognized by management for providing exceptional customer services.
- Earned reputation for good attendance and hard work.
Millennium Tanning Products
Customer Service Representative
06.2006 - 12.2010
Job overview
- Phoned leads from referrals and telemarketing lists and asked appropriate questions to determine needs and requirements.
- Promoted available products and services to customers during service, account management, and order calls.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Processed customer service orders promptly to increase customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- I basically sold tanning lotions and accessories to businesses across the US and Canada, I built an account base as well as cold called. I also returned calls as well as followed up with current customers to make sure orders were received , they were 100% satisfied, ect.
Education
Bonham High SchoolBonham, TX
High School Diploma
05.1997
University Overview
Skills
- Resolving Customer Issues
- Advising and Coaching
- Client Correspondence
- Customer Service and Assistance
- Sales and Upselling
- Order and Refund Processing
- Calm and Professional Under Pressure
Timeline
Customer Service Associate
Direct Air & Electrical
08.2018 - Current
Stay at Home Mom
Self
07.2015 - 07.2018
Customer Service Associate
Premier Protection Services
06.2012 - 06.2015
Fundraiser
Dial America
01.2011 - 05.2012
Customer Service Representative
Millennium Tanning Products
06.2006 - 12.2010
Bonham High School
High School Diploma
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