Mary Marquez

• Assisted customers with inquiries, providing accurate information.
• Learned company services to enhance customer interaction quality.
• Processed orders efficiently, ensuring timely fulfillment of customer requests.
• Adapted quickly to new software systems for tracking customer interactions.
• Rate negotiations with Brokers.
• Collaborated with team members to resolve customer issues effectively.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Planned all Beef loads.
• Processed transportation orders and entered data accurately into the dispatch system.
• Assessed various driving routes and identified paths to maximize productivity and cost-efficiency.
• Coordinated daily dispatch operations for fleet of 500 vehicles, ensuring timely deliveries and pickups..
• Managed communication between drivers, customers, and internal teams to resolve issues or delays.
• Advised personnel about accidents, wether conditions or other hazards.

Dispatch Manager

• Oversaw daily operations of driver schedules and routes to maximize efficiency.
• Monitored performance metrics to improve driver productivity and service quality.
• Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
• Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.

Livestock Dispatcher

• Monitored vehicle locations using GPS systems to optimize dispatching efficiency.
• Collaborated with cross-functional teams to streamline operations and reduce delays in cattle delivery.
• Tracked delivery progress to identify possible delays and provide real-time updates to cattle pen personnel.
• Reduced errors in dispatch logs by double-check system for all entries.
• Adapted quickly to changing situations, ensuring uninterrupted dispatch operations.

Recruiter/Safety

• Conducted comprehensive interviews and assessments to evaluate candidate qualifications and fit.
• Facilitated onboarding processes, ensuring a smooth transition for new hires into the organization.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
• Managed high-volume requisitions in a timely manner to meet staffing needs efficiently.
• Participated in job fair events that attracted drivers.