Mary Martin
Laurel,MD
Summary
Multi-talented professional with several years of experience in the Property Management field; Self- motivated individual, possessing the initiative and leadership skills to carry projects from conception to completion. Excellent communication skills, detailed oriented, flexible and independent with the ability to cope in a variety of diverse and complex situations, under pressure, within a fast-paced environment. Detail-oriented and organized Property Manager effective at managing personnel, property and special projects.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Licensed Pharmacy Technician
Walgreens Pharmacy
EdgeWater, MD
09.2022 - Current
- Represents Walgreens to its members via telephone, with excellent customer service skills and
attention to detail. - Answers routine inquiries over 50 patients per day regarding health plan drug coverage, prices, and related issues.
- Identifies situations when patient should speak with pharmacist and appropriately triages to pharmacist.
- Assist pharmacist in filling prescriptions, as permitted by state board of pharmacy.
- Process third party claims according to terms of patient's drug plan.
- Contacts insurance companies to resolve claims issues.
- Run automated machinery to pre-sort, package and restock medications..
- Orders and stocks drugs and supplies, assembles drugs and supplies for clinical departments, stocks crash carts, and performs other inventory duties.
- Packs and ships completed orders.
Maintains safe and clean pharmacy by complying with procedures, rules, and regulations.
Program Manager
Montgomery County Coalition For The Homeless
Rockville, MD
06.2021 - 02.2022
- Primarily responsible for annual recertification's for five programs, lease addendums , and program requirements
- Primarily responsible for 90 tenant files, accurate documentation for identified program, and other records pertaining to specific asset.
- Prepare and send tenant correspondence eg. Memos, violation, delinquent and eviction notices.
- Participate in biweekly site inspections and document/ follow-up on tenant related issues.
- Meet with case managers regularly regarding tenant issues.
- Assist with file audits, HUD management and occupancy reviews and HUD REAC inspections.
- Processed monthly tenant and HOC payments into company software.
Accounting/Administrative Office Manager
Shamrock Enterprises Of Virginia
Springfield, VA
04.2019 - 04.2021
- Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
- Monitored and evaluated personnel performance to complete reviews, recommend advancement or address productivity concerns.
- Maintained extensive investment files and all archives for all managed funds.
- Maintain daily and monthly bank reconcile
- Managed over 25 calls per day
- Completed bi-weekly payroll for 8 employees.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion
- Maintained extensive investment files and all archives for all managed funds
Property Manager
Art Craft Management
Stafford, Virginia
03.2016 - 01.2018
- Day to day operations and activities for 99-unit town home community
- Communicated effective internal controls over operational activities to ensure compliance with best practices and company guidelines
- Prepared and reviewed monthly various reports including daily occupancy and market surveys
- Developed and utilized new strategies improving performance at property level
- Develop new strategies for increasing property income and lowering delinquency rate.
- Assisted Regional supervisor to determine best practices for annual Budgets
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Responsible for disciplinary actions, performance appraisals and terminations of company staff.
- Maintained sufficient number of units market-ready for lease
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Completed final move-out walk-throughs with tenants to identify required repairs
- Maintained original leases and renewal documents in digital and hardcopy format for property management office
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant
- Followed up on delinquent tenants and coordinated collection procedures
- Coordinated with legal counsel to resolve tenant disputes
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties
Property Manager
Mission First Housing Development
DC, DC
08.2010 - 12.2015
- Senior Building 65+
- Oversee day to day operations of management office such as rent collections, variance reports, delinquency reports, MOS and other related reports for daily operation
- Maintained effective internal controls over operational activities to ensure compliance with best practices and company guidelines
- Worked closely with maintenance to ensure apartment turnovers, move-ins, move-outs and work order requests were completed to company/community standards
- Prepared files for annual audits with LIHTC, DCRA, RBC along with physical REACT inspections
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Developed and executed plan to achieve and maintain 99% or better rate of occupancy.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in current markets
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs to increase revenue and resident retention.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes to remain in compliance and maintain accurate resident records.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in current rental market
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs to increase property revenue and resident retention.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes to remain in compliance and maintain accurate resident accounts.
- Delivered emergency 24-hour on-call service for tenants on building issues
- Kept properties in compliance with local, state and federal regulations
- Monitored and tracked payments and expenses, providing timely and accurate financial reports
- Completed annual rent calculations using housing database software
- Collected and maintained careful records of rental payments and payment dates
- Responded to Common Area Maintenance (CAM) inquiries
- Communicated effectively with owners, residents, and on-site associates
Property Manager
Scott Management Inc.
Alexandria, VA
09.1998 - 06.2010
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- 'Managed over 50 customer calls per day.' or, "Increased sales by 10%".
Skills
- Quick Books
- Microsoft Word
- ADP System
- Yardi Software
- Microsoft Excel
- One Site Software
- AMSI Software
Certification
- Tax Credit Certified
- Certified Occupancy Specialist
- Virginia Notary
- Licensed Pharmacy Tech
Timeline
Licensed Pharmacy Technician
Walgreens Pharmacy
09.2022 - Current
Program Manager
Montgomery County Coalition For The Homeless
06.2021 - 02.2022
Accounting/Administrative Office Manager
Shamrock Enterprises Of Virginia
04.2019 - 04.2021
Property Manager
Art Craft Management
03.2016 - 01.2018
Property Manager
Mission First Housing Development
08.2010 - 12.2015
Property Manager
Scott Management Inc.
09.1998 - 06.2010
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