Mary Martinez
Carson,CA
Summary
Results-driven Consultant with comprehensive experience leading and improving industry operations. Uniquely qualified to navigate rigors of latest standards, specifications and protocols for organizational and regulatory needs fulfillment. Lends complex roadmaps and calls-to-action to regularly achieve ambitious objectives.
Overview
6
6
years of professional experience
Work History
Geek Squad Supervisor
Best Buy
Hawthorne, CA
11.2022 - Current
- Organized meetings between employees to discuss business goals/stand timelines.
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
- Collaborated with clients to develop action plans to address their needs and set expectations.
- Assisted in developing new methods for data collection and analysis techniques.
- Developed and implemented customized strategies to meet client needs.
- Assisted in developing and implementing different workflows and communication processes.
- Prepared accurate and concise reports, conveying progress, issues and solutions.
- Provided consultation and training support to clients regarding Geek Squad operation.
- Participated in training and managing new hires to bring new team members up to speed.
- Maintained positive working relationship with fellow staff and management.
- Implemented strategies to take advantage of new opportunities.
- Set specific goals for projects to measure progress and evaluate end results.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Geek Squad Consultation Agent/Apple Specialist
Best Buy
Hawthorne , CA
06.2021 - 11.2022
- Greeted customers and provided customer service.
- Assisted customers with product selection, order placement, and payment processing.
- Provided technical support to customers regarding products and services.
- Analyzed customer feedback to identify trends and improve customer service experience.
- Maintained accurate records of customer interactions, transactions, comments, and complaints.
- Adhered to company policies and procedures when dealing with customers.
- Built strong relationships with customers through providing exceptional service.
- Performed data entry duties into various systems accurately.
- Participated in regular meetings with management team to discuss progress towards goals.
- Resolved service requests by individually troubleshooting and addressing user issues.
- Developed strong knowledge of hardware and software while keeping abreast of new applications, increasing efficiency and productivity for management and clients.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Evaluated software or hardware to recommend improvements or upgrades.
Secretary to the General Manager
TLC Attendant Care
Santa Monica, CA
06.2018 - 11.2019
- Provided administrative support to the General Manager including scheduling meetings, preparing agendas and taking minutes.
- Organized and maintained filing systems, both electronic and paper based.
- Composed, edited and proofread correspondence, reports and other documents as requested by the General Manager.
- Answered incoming calls, screened messages and directed them appropriately.
- Assisted with onboarding new employees by providing information about company policies and procedures.
- Maintained confidential information regarding organizational activities or personnel matters concerning the office of the General Manager.
- Completed data entry tasks such as updating client records or entering financial transactions into accounting software.
- Responded promptly to inquiries from customers or clients regarding services offered by the organization.
Education
High School Diploma -
Junipero Serra
Gardena, CA06.2019
Mathematics
El Camino College
Torrance, CASkills
- Quality Assurance
- Employee Management
- Client Requirements Assessment
- Timeline Development
- Continuous Improvement
- Performance Tracking
- Analytical Thinking
- Goal Setting
- User Support
- Integrity and Honesty
- MS Office
- Software Troubleshooting
- Issue Resolution
Timeline
Geek Squad Supervisor
Best Buy
11.2022 - Current
Geek Squad Consultation Agent/Apple Specialist
Best Buy
06.2021 - 11.2022
Secretary to the General Manager
TLC Attendant Care
06.2018 - 11.2019
High School Diploma -
Junipero Serra
Mathematics
El Camino College