Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Martinez

Beaumont,TX

Summary

Dynamic and compassionate professional with extensive experience as a General Manager at Holiday Inn Express NW Parkdale. Proven track record in enhancing guest satisfaction through effective problem-solving and team collaboration. Skilled in budgeting and financial management, while fostering strong relationships with clients and staff to drive operational excellence.

Overview

43
43
years of professional experience

Work History

Caregiver

Private
07.2025 - 09.2025
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Communicated effectively with clients to understand their needs and preferences.
  • Maintained a clean and organized living environment for optimal client well-being.
  • Monitored client health conditions and reported changes to appropriate personnel.

GeneralManager

Holiday Inn Express NW Parkdale
03.2021 - 08.2024
  • Oversaw daily hotel operations to enhance guest satisfaction and service quality.
  • Managed budgeting processes, ensuring financial targets were met consistently.
  • Developed staff training programs to improve team performance and service delivery.
  • Implemented inventory management systems to optimize supply chain efficiency.
  • Coordinated marketing initiatives that increased brand visibility and occupancy rates.
  • Analyzed customer feedback to drive improvements in service offerings and amenities.
  • Led strategic planning sessions to align operational goals with business objectives.
  • Fostered a collaborative work environment, enhancing team engagement and morale.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Managed budget implementations, employee evaluations, and contract details.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
  • Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.

Front Office Manager

Holiday Inn Express NW Parkdale
05.2011 - 01.2021
  • Supervised front desk operations, ensuring exceptional guest service and satisfaction.
  • Managed staff scheduling, optimizing coverage for peak business hours.
  • Coordinated training programs for new employees, enhancing team performance.
  • Resolved guest complaints promptly, improving overall guest experience ratings.
  • Implemented efficient check-in/check-out procedures, reducing wait times significantly.
  • Collaborated with housekeeping to maintain high cleanliness standards throughout the hotel.
  • Analyzed guest feedback to identify areas for service improvement and operational efficiency.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
  • Coached employees through day-to-day work and complex problems.
  • Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
  • Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
  • Managed daily room inventory to maximize occupancy rates and revenue generation.
  • Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
  • Developed procedures to establish accurate and organized check-in and check-out processes.

Front Desk Agent

Gulfcoast RV Resort
06.2005 - 09.2008
  • Greeted and assisted guests, ensuring exceptional customer service and satisfaction.
  • Managed check-in and check-out processes efficiently to reduce wait times.
  • Handled guest inquiries and resolved issues promptly to enhance experience.
  • Maintained accurate reservation records using property management software.

Teacher

Tulsa Publiic Schools
08.1982 - 03.2000
  • Developed engaging lesson plans to enhance student understanding and retention of curriculum materials.
  • Implemented classroom management strategies to foster a positive learning environment.
  • Assessed student progress through regular evaluations and provided constructive feedback.
  • Collaborated with colleagues to create interdisciplinary projects that promote critical thinking skills.
  • Utilized educational technology tools to support interactive learning experiences in the classroom.
  • Organized parent-teacher conferences to discuss student performance and address concerns collaboratively.
  • Mentored new teachers on instructional techniques and classroom practices for improved effectiveness.
  • Analyzed academic data to identify areas for improvement and drive targeted interventions for student success.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
  • Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
  • Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
  • Promoted digital literacy by integrating technology into curriculum.
  • Designed curriculum materials for special education students, facilitating inclusive learning.
  • Developed and executed formative and summative assessments to monitor student progress, adjusting teaching strategies accordingly.
  • Organized and led educational field trips that complemented classroom learning, broadening students' real-world understanding.
  • Utilized data-driven instruction to tailor lessons for improved academic performance.
  • Improved student engagement by incorporating interactive learning technologies into lesson plans.
  • Spearheaded mentorship program for at-risk students, contributing to improved academic and behavioral outcomes.
  • Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
  • Fostered positive learning environment that encouraged student curiosity and critical thinking.
  • Coordinated with language specialists to support English Language Learners, fostering more inclusive classroom.
  • Led professional development workshops for peers on effective classroom management techniques.
  • Enhanced students' critical thinking and problem-solving skills through project-based learning.
  • Conducted ongoing professional development in educational technology, keeping teaching approach current and effective.
  • Collaborated with colleagues to integrate cross-disciplinary lessons, enriching students' educational experience.
  • Guided students through college application process, increasing number of students accepted into their first-choice institutions.
  • Pioneered sustainability project that educated students on environmental issues and solutions.
  • Increased parental involvement in students' education by organizing regular communication and events.
  • Enhanced literacy skills with targeted reading programs.
  • Created and developed lesson plans to meet students' academic needs.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Developed and implemented classroom routines to address varying student needs.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
  • Shifted between formal and informal methods of teaching to keep students engaged.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Scheduled conferences with parents to discuss students' progress and classroom behavior.
  • Created lessons and online testing materials to facilitate remote learning.
  • Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
  • Increased educational expertise and knowledge by participating in instructor-oriented workshops.
  • Evaluated students' understanding of course material through examinations and in-depth essay writing.
  • Designed detailed learning plans for struggling students based on test, homework and assignment records.
  • Implemented reading and writing workshops to increase student literacy and support school reading programs.
  • Improved students' analytical skills by introducing state-of-the-art computer program technologies.
  • Adapted teaching methods and materials to meet students' varying needs.
  • Boosted cultural awareness by incorporating children's literature from world cultures.

Education

Bachelor of Science - Education

Northeastern State University
Tahlequah, OK
05.1981

Associate of Science - Science Education

Northeastern A&M
Miami, OK
05.1978

High School Diploma -

Will Rogers High School
Tulsa, OK
05.1976

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Dependable and responsible
  • Patient care
  • Daily living assistance
  • Multitasking and organization
  • Personal hygiene assistance
  • Emotional support
  • Strong ethics
  • Meal preparation
  • Relationship building
  • Compassionate care
  • Flexible schedule
  • Verbal and written communication skills
  • First aid and safety
  • Flexible schedule and availability
  • Patient companionship
  • Team collaboration
  • Documentation
  • COVID-19 safety policies
  • Mobility assistance
  • HIPAA compliance
  • Special needs care
  • Client documentation
  • Medication administration
  • Behavior redirection
  • Patient management
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Safety awareness
  • Social interaction
  • Conflict resolution
  • Disability support
  • Empathetic listening
  • Lifting and transferring
  • At-home care instruction
  • Fast learner
  • Attentive to people

Timeline

Caregiver

Private
07.2025 - 09.2025

GeneralManager

Holiday Inn Express NW Parkdale
03.2021 - 08.2024

Front Office Manager

Holiday Inn Express NW Parkdale
05.2011 - 01.2021

Front Desk Agent

Gulfcoast RV Resort
06.2005 - 09.2008

Teacher

Tulsa Publiic Schools
08.1982 - 03.2000

Bachelor of Science - Education

Northeastern State University

Associate of Science - Science Education

Northeastern A&M

High School Diploma -

Will Rogers High School

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