Mary Mason
Sunbury,OH
Summary
Compassionate Patient Service Representative known for high productivity and efficient task completion. Skilled in patient scheduling, record keeping, and front desk management. Excels in communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare team efficiency.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Central Ohio Primary Care
Westerville , OH
2023.10 - Current
- Directed guests, routed deliveries, and courier services.
- Adhered to HIPAA regulations when handling confidential patient information.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Performed administrative duties such as filing, faxing, photocopying.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Maintained a clean and organized reception area.
- Scanned documents into electronic health record system as needed.
- Verified insurance information, collected payments, and scheduled appointments.
- Answered incoming calls in a professional manner.
- Provided customer service by answering patient questions and addressing concerns.
- Scheduled patient appointments and procedures.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Obtained proper authorization and identification to release confidential medical records.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Team Player Data Entry Strong Organizational Skills
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Greeted patients upon arrival and directed them to the appropriate area.
Patient Service Representative
Our lady of the way hospital
Martin , Kentucky
1998.10 - 2005.03
- Data Entry Strong Organizational Skills Greeted Customers Team Player Positive Customer Experiences Team Member Communication Skills
- Maintained accurate records of services provided during each visit or procedure.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Sorted and distributed incoming mail daily.
- Greeted patients upon arrival and directed them to the appropriate area.
- Adhered to HIPAA regulations when handling confidential patient information.
- Performed administrative duties such as filing, faxing, photocopying.
- Ensured all necessary paperwork was completed prior to patient visits.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Obtained proper authorization and identification to release confidential medical records.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Registered patients by verifying records to update computer system and patient charts.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
Patient Financial Specialist
Mount Carmel Heart and Vascular Center
Westerville , Ohio
- Screened all visitors and directed them to the correct employee or office
- Verified patient insurance eligibility for upcoming services
- Entered and verified correct demographics into EMR
- Collected Copays and Balances owed
- Maintained front office area
- Worked on front office claims
- Data Entry Customer Satisfaction Active Listening Skills Greeted Customers Team Player Energetic Work Attitude Sharp Problem Solver
Patient Service Specialist
Next Care
Columbus , Ohio
- Maintained a clean reception area, including lounge and associated areas
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Collected co-pays at time of visit according to office policy.
- Provided general customer service support by answering questions about services provided by the practice.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Education
GED -
Allen Central High School
Eastern, KY1997-03
Skills
- Creative problem solver
- Data Entry
- Quick learner
- Active Listening Skills
- Medical terminology knowledge
- Team Player
- Communication Skills
- Customer Satisfaction
- Greeted Customers
- Energetic Work Attitude
- Sharp Problem Solver
- Strong Organizational Skills
- Positive Customer Experiences
- Team Member
- Appointment Scheduling
- HIPAA Compliance
- Appointment confirmation
- Patient Intake
- Insurance Verification
- Payment Collection
Certification
BLS CERTIFIED
Timeline
Patient Service Representative
Central Ohio Primary Care
2023.10 - Current
Patient Service Representative
Our lady of the way hospital
1998.10 - 2005.03
Patient Financial Specialist
Mount Carmel Heart and Vascular Center
Patient Service Specialist
Next Care
GED -
Allen Central High School
BLS CERTIFIED
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