MARY MASTAGLIO
Wyoming,MI
Summary
Accomplished Business Owner significant background operating in-home care business. Skilled in overseeing marketing and business development, bookkeeping and accounting, financial management, and customer service. Build and develop personnel through mentoring and on-the-job training. Staff hiring Business marketing Operations management Budgeting and cost control Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
23
23
years of professional experience
Work History
Manager
Captain Jacks
- Managed the performance of team members, conducted performance appraisals, and managed promotion recommendations.
Experience Owner
Comfort Keepers
01.2005 - Current
- Sales oversight
- Training and development
- Data management
- Strategize business plans, Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention
- Managed business accounts by networking and communicating with crucial account decision-makers to review service delivery and explore opportunities to develop new business
- Purchased all essential business supplies and reorganized operations and staffing to improve efficiency and profitability
- Increased revenue and reduced risk by enforcing company policies and improving operations
- Met with prospective clients to present company offerings, discuss products, and showcase service solutions
- Fynanded business from brick and mortar operation by founding an online storefrontincreasing revenue 48%.
Manager
Grand Inn & Conference Center
10.2001 - 01.2015
- Maintained an onsite presence to ensure the operations team met all company operational standards
- Supported back office procedures, including hiring and employment processes
- Held associates accountable for meeting established operational guidelines, brand
- Worked with the finance team to manage and streamline accounts payable, accounts receivable, and payroll processes
- Managed the performance of team members, conducted performance appraisals, and managed promotion recommendations
- Built successful business, growing business 30% within two years
- Coordinated high-quality service and hospitality for patrons.
Store Manger
Grand Rapids Convention & Visitors
10.2000 - 10.2001
- Continuously classified and filed records to keep the system efficient and all information organized
- Consulted with customers to understand their desires and suggest the best products to meet their needs
- Helped maintain accuracy on website calendar for visitors coming to Grand Rapids.
Education
Bachelor of Science - Hospitality & Tourism Management/German, German.
Grand Valley State University
Ottawa, MICSA
OnlineSkills
- Managing Live Events
- Complex Problem-Solving
- Staff Management
- Managing Appointments
- Contract Development and Management
- Performance Tracking and Evaluations
- Managing Terminations
Timeline
Experience Owner
Comfort Keepers
01.2005 - Current
Manager
Grand Inn & Conference Center
10.2001 - 01.2015
Store Manger
Grand Rapids Convention & Visitors
10.2000 - 10.2001
Manager
Captain Jacks
Bachelor of Science - Hospitality & Tourism Management/German, German.
Grand Valley State University
CSA
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