MARY MAYO
Greenville
Summary
Experienced in leadership, team coordination, and strategic planning in a collaborative and fast-paced environment. Aiming to leverage these transferable skills to excel in a new field and contribute to team success and innovation. Committed to fostering team synergy and driving collective goals with a focused approach.
Overview
23
23
years of professional experience
Work History
Sales Accounting Group Leader
Speedway, LLC
01.2008 - Current
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement
- Researched each location cash and inventory and help stores clarify reasons they are over or short
- Guided Store Leaders how to understand Store Loss Reporting System better
- Trained new team members by relaying information on company procedures and requirements
- Attended staff development meetings and workshops and applied information from those events into daily activities
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Completed daily reports on write offs, invoices, transfers, and audits for regions that was assigned
- To ensure no overstating has occurred
- Communicated with various departments to rectify any matter that may arise
- Notified appropriate Leaders of any excess cash and inventory issues
- Assembled Training Manual for Sales Accounting Processors to learn Aries systems and properly process daily store reports
- Reorganized and enhanced employee training to close knowledge gaps and boost group performance
- Answered questions and assisted employees with troubleshooting during software
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Exceeded goals through effective task prioritization and great work ethic
- Delegated tasks strategically and monitored progress for timely completion.
Office Administrative Assistant
Greenville Dental Lab, Inc.
01.2005 - 01.2008
- Provided clerical support to company employees by copying, faxing, and filing documents
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Responded to inquiries from callers seeking information
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Transferred and directed phone calls, guests, and mail to correct staff members
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Dental Office Assistant
Jerry L. Barker, DDS
02.2002 - 01.2005
- Prepared insurance claim forms explained benefits and outlined pricing details for procedures and services
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for the next patient and maintain health and safety practices
- Explained treatment procedures and instructed patients on home care guidelines
- Recorded patients' health histories documented current symptoms and pulled up records from prior visits for dentists to view and evaluate
- Provided exceptional customer service to patients through prompt response to inquiries via phone, addressing concerns with professionalism and empathy.
- Took dental images following strict patient protection rules by mentioning risks during pregnancy and applying lead aprons
- Improved patient satisfaction by efficiently managing appointment scheduling and cancellations.
- Fostered strong relationships with both new and existing patients, resulting in increased patient retention rates for the dental practice.
- Enhanced office efficiency with thorough management of patient billing, insurance claims, and payment processing.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties when needed.
Education
No Degree - Paralegal Studies
Pitt Community College
Winterville, NCHonors Diploma - Medical Office Assistance
Stratford Career Institute
Washington, DC01.2003
High School Diploma -
Farmville Central High School
Farmville, NC06.1992
Skills
- Data Analysis Skills
- Office Equipment Operation
- Multitasking and Time Management
- Spreadsheet Development
- Strong Organizational Skills
- Performance Evaluation Expertise
- Procedure Manual Writing
- Customer Service
- Team Engagement
- Effective Communication Skills
- Data entry
- Microsoft office
Timeline
Sales Accounting Group Leader
Speedway, LLC
01.2008 - Current
Office Administrative Assistant
Greenville Dental Lab, Inc.
01.2005 - 01.2008
Dental Office Assistant
Jerry L. Barker, DDS
02.2002 - 01.2005
No Degree - Paralegal Studies
Pitt Community College
Honors Diploma - Medical Office Assistance
Stratford Career Institute
High School Diploma -
Farmville Central High School
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