Mary McArthur
Petaluma,CA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Dynamic professional with a proven track record at Professional Computer Concepts, excelling in administrative support and supplier relationship management. Leveraged interpersonal communication skills to enhance customer engagement and streamline procurement processes. Expert in receivable management and inventory optimization, consistently exceeding targets through innovative strategies and meticulous attention to detail.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Administrative Services Coordinator
Professional Computer Concepts
01.2018 - Current
- Enhanced communication among departments through regular coordination meetings and clear documentation of pertinent information.
- Provided support during company-wide initiatives, such as office relocations and technology upgrades, minimizing disruptions to daily operations.
- Assisted with contract management and annual renewal processes.
- Provided comprehensive support to management staff, ensuring smooth day-to-day operations and optimal use of resources.
- Trained new employees on company policies and procedures, fostering a positive work environment and team cohesion.
- Coordinated various events and meetings, ensuring seamless logistics and successful outcomes.
- Developed strong relationships with vendors, negotiating contracts to secure favorable terms for the organization.
- Streamlined administrative processes by implementing efficient systems and procedures, resulting in improved office productivity.
- Guided internal and external requests to determine timing and scope of projects.
- Managed sensitive information with discretion, maintaining strict confidentiality when handling personal or proprietary documents.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Created organized filing system to manage department documents.
Sales Representative
Professional Computer Concepts
01.2018 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Implemented CRM tools to track customer interactions and sales progress.
- Streamlined sales process, reducing time from lead to close.
- Exceeded sales targets through effective planning and goal setting.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Achieved or exceeded company-defined sales quotas.
- Met existing customers to review current services and expand sales opportunities.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Tier 1 Technical Support Representative
Professional Computer Concepts
01.2018 - Current
- Reduced call resolution time by effectively troubleshooting software and hardware problems.
- Managed multiple priorities simultaneously while maintaining focus on delivering exceptional customer service.
- Developed strong relationships with clients, fostering trust in our ability to resolve their technical challenges quickly.
- Assisted in creating a knowledge base of common issues and resolutions for use within the support team.
- Used ticketing systems to manage and process support actions and requests.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
Billing Administrator
Professional Ocmputer Concepts
01.2018 - Current
- Maintained accurate records of clients'' financial transactions, ensuring data integrity within the company''s database.
- Performed regular audits of client accounts, identifying potential errors and rectifying them proactively before impacting customer relations..
- Increased billing accuracy by diligently reviewing and reconciling invoices and payment records.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Responded to inbound inquiries regarding accounts and payments.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
- Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team''s operations.
- Facilitated dispute resolution between company and clients, fostering positive working relationships while protecting company interests.
- Optimized workflow processes within the department, enhancing overall productivity levels among team members.
- Increased efficiency of collections efforts through development of targeted strategies for contacting delinquent accounts.
- Expedited revenue collection by consistently meeting deadlines for generating accurate monthly statements and timely invoice submissions.
Purchasing Manager
Professional Computer Concepts
01.2018 - Current
- Sourced vendors, built relationships, and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Managed supplier relationships to ensure timely delivery of products and services.
- Achieved cost savings by negotiating contracts and pricing with suppliers.
- Performed monthly reconciliation of open purchasing orders.
- Optimized inventory levels by implementing demand forecasting techniques and just-in-time purchasing strategies.
- Wrote standard operating procedures for department.
- Streamlined procurement processes for increased efficiency and reduced lead times.
- Adjusted procedures to maximize department effectiveness.
- Performed full inventory counts every [Number] days.
- Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
- Trained new employees on proper inventory procedures, ensuring consistency in processes across the team.
- Optimized warehouse space utilization by regularly assessing layout effectiveness and making necessary adjustments as needed.
- Oversaw the safe disposal or recycling of obsolete or damaged materials in compliance with regulatory requirements.
- Purchased new supplies in line with projections and current inventory levels.
- Completed physical inventory counts each month.
Education
High School Diploma -
Casa Grande High
Petaluma06-2008
Skills
- Administrative Support
- Customer Engagement
- Network troubleshooting
- Receivable Management
- Document Formatting
- Client Engagement Strategies
- Distance Customer Support
- Purchase Order Administration
- Professional ethics
- Meeting facilitation
- Interpersonal communication skills
- Ticket management
- Supplier relationship management
- Accounts receivable management
- Inventory Management
- Invoice processing
- Product and service knowledge
- Scheduling expertise
- Debt Collections
- Cost-Effective Procurement Solutions
Timeline
Administrative Services Coordinator
Professional Computer Concepts
01.2018 - Current
Sales Representative
Professional Computer Concepts
01.2018 - Current
Tier 1 Technical Support Representative
Professional Computer Concepts
01.2018 - Current
Billing Administrator
Professional Ocmputer Concepts
01.2018 - Current
Purchasing Manager
Professional Computer Concepts
01.2018 - Current
High School Diploma -
Casa Grande High
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