Mary McBride

• Assisted customers in selecting products that matched their needs and preferences.
• Demonstrated product features to enhance customer understanding and satisfaction.
• Executed promotional activities to drive sales and increase foot traffic.
• Processed sales transactions accurately, ensuring a smooth checkout experience.
• Resolved customer inquiries and complaints to foster a positive shopping experience.
• Educated customers about loyalty programs to maximize engagement and retention.
• Maintained cleanliness and organization of sales floor to enhance customer experience.
• Created visually appealing product displays to attract customer interest and boost sales.
• Supported seasonal sales events by coordinating product placements and promotions.
• Engaged with customers through friendly conversation, enhancing store atmosphere.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

• Coordinated guest check-in and check-out processes to ensure smooth transitions for visitors.
• Managed appointment scheduling for staff, optimizing daily operations and minimizing scheduling conflicts.
• Maintained accurate records of guest information to enhance service delivery and follow-up.
• Executed front desk operations efficiently, ensuring consistent customer satisfaction and service quality.
• Handled guest inquiries and concerns, resolving issues to maintain high levels of guest satisfaction.
• Processed payments and managed billing inquiries with accuracy and attention to detail.
• Collaborated with housekeeping and maintenance teams to address guest requests promptly.
• Utilized phone systems to manage incoming calls and direct them to appropriate departments.
• Assisted in managing the flow of visitors in the lobby area, ensuring a welcoming atmosphere.
• Developed and maintained relationships with guests to encourage repeat visits and loyalty.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Managed customer orders efficiently from the back window.

Handled transactions involving card, cash, and change.

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.