Mary McCallister
Watervliet
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
Work History
HR Operations - Data Management
Whirlpool
12.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Stage the hiring of external and internal candidates.
- Completed the hire process for external and internal candidates.
HR Operations - Position Management
Whirlpool
03.2019 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
HR Operations - Customer Service Representative
Whirlpool
06.2018 - 03.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Safety/Social Care Lead
Whirlpool
10.2016 - 06.2018
- Responsible for assigning daily work to the team.
- Monitor call flow to ensure our valued customers were assisted in a timely manor and with accurate information.
- Generate reports to ensure consistency and accuracy.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Social Care
Whirlpool
07.2012 - 10.2016
- Monitor Facebook / Twitter for customer concerns and/or questions to effectively reach out and ensure any questions and/or concerns were addressed.
- Backup Lead
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Product Review Board
Whirlpool
03.2006 - 07.2012
- Responsible for handling legal orders, specialty request, pulling and assigning daily work load
- Monitor call queue to ensure calls are answered in a timely manner
- Negotiate product exchanges with our valued customers
Correspondence
Whirlpool
03.2006 - 07.2012
- Read and responded to incoming correspondence sent by our valued customers
Consumer Affairs Board
Whirlpool
03.2006 - 07.2012
- Handled escalated customer service calls
Customer Service Representative
Whirlpool
03.2006 - 07.2012
- Handled customer related issues such and product failure concerns, use and care request and part inquiries
Education
High School - General Education
Watervliet High School
Watervliet, MI07.1998
Health Services
SMC
Dowagiac, MI04.2025
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Multitasking Abilities
Accomplishments
- Created power points to share with my team focused on time management to help ensure we are getting the most done with our time.
- Monitor the current calls holding, ACW, time for the product review board.
- I have trained new team members to be a part of the product review board.
- Because I am detailed orientated, and able to manage my time well I have been pulling the new files for the product review board on a daily basis and distributing them.
- Received I'm On It award from different team members to acknowledge going above and beyond to assist our team as well as customer's.
- Consistently exceed in quality monitoring as well as overall PMP scores.
Timeline
HR Operations - Data Management
Whirlpool
12.2024 - Current
HR Operations - Position Management
Whirlpool
03.2019 - 12.2024
HR Operations - Customer Service Representative
Whirlpool
06.2018 - 03.2019
Safety/Social Care Lead
Whirlpool
10.2016 - 06.2018
Social Care
Whirlpool
07.2012 - 10.2016
Product Review Board
Whirlpool
03.2006 - 07.2012
Correspondence
Whirlpool
03.2006 - 07.2012
Consumer Affairs Board
Whirlpool
03.2006 - 07.2012
Customer Service Representative
Whirlpool
03.2006 - 07.2012
Health Services
SMC
High School - General Education
Watervliet High School
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