Mary McDermott

• Maintained data center infrastructure, including servers, storage arrays, and networking equipment.
• Installed and configured new hardware components in accordance with established standards.
• Managed inventory of spare parts used for repairs or replacement purposes.
• Upgraded internal system components, CPUs, memory, hard drives and network cables.

Assisting in the decommissioning of server racks within the data center, including:

• Removing obsolete fiber optics from the power source.
• Removing media from server machines, switches, and other data center hardware.
• Assisting security team with media checks on decommissioned hardware.

• Leading a reverse logistics team in the RMA department.
• Monitoring all processed and ensuring accuracy and quality.
• Organizing and systematically cataloging all used client products for RMA processing.
• Communicating with source suppliers and arranging the return of used and/or faulty products.
• Processing, packaging, and shipping of supplier returns.
• Handling and carrying out of urgent RMA requests. This task includes coordinating and communicating with multiple teams in order to ensure the requested shipment is followed through urgently and accurately from origin to destination.
• Participated in multi-staged systems migration testing. This testing was heavily team based and required a high degree of communication and teamwork.

• Cleaned warehousing areas to maintain safety and efficiency.
• Conducted daily counts and submitted replenishment orders when stock was low.
• Communicated daily with client through email, chat and ticket system to ensure all client requests and expectations are met.
• Unloading and loading of trucks in a safe and timely manner.
• Verification and delivery of products between the warehouse and client facilities.

• Responsible for operating and maintaining a high speed inserting machine.
• Performed basic insert machine maintenance and repairs to increase quality of product and reduce lost time.
• Payed close attention to detail in order to maintain the highest level of product quality.
• Conducted regular organization and cleaning to maintain an effective and safe work environment.
• Insured the highest degree of safety at all times.
• Reached top tier operator status.
• Held senior trainer position for two years and contributed to a standardized training manual with the training department.
• Able to work under high stress situations in order to meet SLAs.