Mary McDonald
KEYSTONE HEIGHTS
Summary
Dedicated professional with expertise in cash handling, customer service, and regulatory compliance. Proven ability to enhance transaction efficiency and promote bank products, ensuring high standards of service.
Overview
36
36
years of professional experience
Work History
Teller III
Ameris Bank
Melrose
08.2015 - 05.2024
- Processed customer transactions, ensuring accuracy and enhancing customer satisfaction.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Assisted customers with inquiries regarding accounts and banking services.
- Balanced cash drawer daily to maintain transaction accuracy.
- Promoted bank products and services, contributing to increased customer engagement and awareness.
- Trained new tellers on operational procedures and customer service standards, fostering a knowledgeable team.
- Maintained compliance with banking regulations and internal policies.
Customer Service Manager
Food lion/Harvey`s/Winn Dixie
Melrose
06.1988 - 09.2015
- Supervised customer service team to improve service quality and response times.
- Supervised customer service team to enhance service quality and efficiency.
- Monitored sales trends to optimize staffing for peak business hours.
- Collaborated with management to create promotional strategies that increased customer engagement.
- Monitored sales trends to adjust staffing levels for peak business hours.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Monitored staff performance to ensure adherence to customer service standards.
Education
1 Year Certificate - Accounting And Finance
Keep Business College
Newport News, VA06-1989
Skills
- Transaction processing
- Cash handling
- Cash management
- Regulatory compliance
- Customer service
- Product promotion
- Sales analysis
Timeline
Teller III
Ameris Bank
08.2015 - 05.2024
Customer Service Manager
Food lion/Harvey`s/Winn Dixie
06.1988 - 09.2015
1 Year Certificate - Accounting And Finance
Keep Business College