MARY MCDUFF
Grand Prairie,TX
Summary
Extensive (10+) years background in office administration, clerical and customer service. Thorough knowledge of clerical functions; scheduling; inventory; files and data management. Customary in assisting executive management; collaborative partners and team members. Accustomed to servicing faced paced environments; meeting deadlines and building cohesion.
Overview
27
27
years of professional experience
Work History
Clerk III / Bookkeeper
JP 5-2 Court
02.2023 - Current
- Performs variety of moderately complex support tasks which may include inputting, processing and distributing variety of documents and records collecting, compiling, filing and maintaining data reconciling data, funds or inventory and interacting with public to provide excellent customer service.
- Works within well-defined framework of policies and procedures, under moderate supervision.
- Managed appropriately 30 incoming calls, emails and faxes per day from customers.
Clerk II
JP 5-2 Court
01.2023 - Current
- Traffic Tickets, Inputting Data, Filing and Reconciling data.
- Setting up payment agreements.
- Suspending licensees due to nonpayment.
- Balancing reports at end of day.
- Filing Evictions, Small Claims, Writ of Possessions on daily base.
- Managed appropriately 30incoming calls, emails and faxes per day from customers.
Office Support Clerk
Dallas County Tax Office
11.2021 - 01.2023
- Receives, prepares, verifies and processes variety of documents, instruments, records, bills, payments and receipts.
- Inputs data to complete routine correspondence, forms, reports and documents
- Researches, locates, pulls and prepares variety of documents, records and other assigned data.
- Collects, inputs, updates and reconciles data, and funds.
- Provide Excellent Customer Service.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Utilized office management software to record and track customer information.
Claims Adjuster, Insurance Claims Clerks
State Farms (QA Claims Deployment)
08.2021 - 10.2021
- Reviewed, analyzed and loaded claims data into data system spreadsheet.
- Protected claims personal private Integrity of each vendor
- Collaboratively assisted adjusters with planning and organizing time sensitive claims.
- Managed and secured recording and filing of electronic claims files.
- Updated management and team members of time sensitive claims status.
- Directed claims negotiations within allowable limit of amounts and supported successful litigations for advanced issues.
Clerical Assistant, Office Clerks, General
Syam Home Healthcare, LLC.
05.2014 - 01.2021
- Managed office documents: scanned Personal Protected Information (PPI) documents and routed business correspondence to appropriate departments.
- Organized record files; managed, ordered, received and accounted for inventory supplies.
- Assisted team members with project management by coordinating records and resources.
- Answered and managed multi-line telephone system and routed callers to appropriate personnel.
- Utilized department computer operating systems to compile and sort data records.
- Managed approximately 50 incoming calls, emails and faxes per day from customer .
- Collaborated with other clerical staff on special projects, improving overall office performance.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
Accounting Clerk/Payroll Assistant, Payroll and Timekeeping Clerks
Newsome Investment
08.2002 - 10.2015
- Ensured company vendor benefits payments were balanced, paid and system recorded
- Scheduled payments to various vendors related to employee payroll deductions
- Managed financial reports; invoice preparation; and vendor wire transactions requests
- Served as liaison for company sites; outside vendors; and, legal agencies
- Resolved financial accounts concerns; managed account reconciliations and reports
- Processed new hires; set up direct deposit and verified/submitted time sheets accuracy
- Planned; analyzed payroll data; secured data integrity; reviewed, balanced and disbursed payroll.
- Maintained number of accuracies in transferring correct data from payroll spreadsheets into system.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Customer Service Cashier
Wells Fargo Bank, N.A.
12.1996 - 05.2001
- Support customer engagement by processing teller transactions, sharing digital solutions and making appropriate introduction to bankers.
- Interact with customers and individuals to demonstrate care, build relationship, and complete requested transaction
- Receive direction from managers and exercise judgement within defined policies and procedures.
- Met customer service goals and exceeded customer expectations.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Developed and managed relationships with customers to increase customer loyalty.
Education
Some College (No Degree) - Business Administration
Kaplan College
Arlington, TX Graduate 1985 - Accounting And Finance
Roosevelt High School
525 Bonnie View Rd Dallas TX 7520305.1985
Skills
- Clerical/Administration
- Data Analyst
- Strong Interpersonal Skills
- Organization Skills
- Solution Oriented
- Multi-task Manager
- Customer Service Oriented
- Excellent Time Manager
- Reliable/Professional
- Document Control
- Billing & Invoicing
- Inventory Management
Tools Technology
- Microsoft Word
- Excel
- Access
- PowerPoint
- Data Entry
- Ten Key (Touch)
- Typing (60 WPM)
- Intercom Systems
- Internet
- Search Engines
- Social Media (LinkedIn, Facebook, Twitter, U-Tube, Instagram)
- VOS Phone System
Timeline
Clerk III / Bookkeeper
JP 5-2 Court
02.2023 - Current
Clerk II
JP 5-2 Court
01.2023 - Current
Office Support Clerk
Dallas County Tax Office
11.2021 - 01.2023
Claims Adjuster, Insurance Claims Clerks
State Farms (QA Claims Deployment)
08.2021 - 10.2021
Clerical Assistant, Office Clerks, General
Syam Home Healthcare, LLC.
05.2014 - 01.2021
Accounting Clerk/Payroll Assistant, Payroll and Timekeeping Clerks
Newsome Investment
08.2002 - 10.2015
Customer Service Cashier
Wells Fargo Bank, N.A.
12.1996 - 05.2001
Some College (No Degree) - Business Administration
Kaplan College
Graduate 1985 - Accounting And Finance
Roosevelt High School
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