Mary McGee

Booked tickets for air, rail and ground transportation.

Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of fare rules and procedures.

Promoted dedicated customer service and support by promptly resolving customer complaints.

Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.

Asked open-ended questions to better ascertain client needs and determine best international travel offerings.

Helped customers with passport and visa applications.

Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.

Booked transportation and coordinated schedules for conferences and meetings.

Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.

Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.

Helped senior managers make effective decisions based on current and accurate reporting.

Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.

Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.

Arranged travel accommodations for groups, couples, executives, and special needs clients.

Dealt with payment processing services for bookings and refunds for clientele.

Applied fare rules equitably to effectively meet needs of diverse business clients.

Booked tickets for air, rail and ground transportation.

Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of rules and procedures.

Booked transportation and coordinated schedules for conferences and meetings.

Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.

Arranged travel accommodations for groups, couples and executive clients.

Saved clients on overall travel costs by finding most affordable ticket and lodging options.

Organized details of transportation, schedules for conferences and other meetings for corporate trips.

Developed loyal client base due to excellent listening and research skills and keen understanding of travel budgets.

Dealt with payment processing services for bookings and refunds for clientele.

Specialized in booking group charter flights and hotels for client's employees traveling to conferences and meetings.

Applied fare rules equitably to effectively meet needs of diverse business clients.

Arranged travel accommodations for groups, couples, executives, and special needs clients.

Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.

Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.

Followed up with customers to increase customer service with travel plans.

Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Confirmed appointments, communicated with clients, and updated client records.

Kept reception area clean and neat to give visitors positive first impression.

Answered phone promptly and directed incoming calls to correct offices.

Handled cash transactions and maintained sales and payments records accurately.

Managed multiple tasks and met time-sensitive deadlines.

Maintained confidentiality of information regarding clients and company.

Maintained visitor log for entering and leaving facility for security purposes.

Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Operated multi-line telephone system to answer and direct high volume of calls.

Handled assignments independently with good judgement and critical thinking skills.

Routed incoming mail and messages to relevant personnel without delay.

Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Serviced aircraft fuel, oil, air, hydraulic and other systems to prepare flights for takeoff.

Performed fueling operations using gravity fill and closed circuit refueling methods.

Delivered updates on arrival times and weather conditions to passengers and aircraft personnel throughout flights.

Directed incoming and outgoing aircraft near terminal areas using light signals and guiding signs.

Performed pre-flight inspections to prepare for flight.