Mary McGill
Dayton
Summary
Accomplished PBX Operator with extensive experience at Kettering Health Network, adept at multi-line telephone operation and emergency response coordination. Excelled in customer service and team collaboration, enhancing operational efficiency by 20%. Proven ability to train and develop new operators, ensuring seamless communication and support across departments.
Overview
2025
2025
years of professional experience
Work History
PBX Operator
Kettering Health Network
Kettering
02.2019 - 04.2024
- Answered general inquiries from customers over the phone or via email.
- Responded promptly to emergency calls for assistance.
- Provided customer service support by answering questions, resolving issues, and providing information.
- Troubleshot basic technical issues related to phone systems and reported any major problems immediately.
- Escalated complex customer service issues to management when necessary.
- Updated telephone directories regularly with new contact information for staff members.
- Operated multi-line telephone system to answer incoming calls and direct callers to specific destinations based on their needs.
- Managed multiple tasks simultaneously while maintaining a high level of accuracy.
- Performed administrative duties such as filing, photocopying, faxing documents.
- Handled customer requests efficiently while maintaining professionalism at all times.
- Assisted external callers with department directory information as needed.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Provided training and coaching to new PBX operators.
- Utilized paging technology within organization to connect quickly with key people.
PBX Operator
Premier Health Partners
Dayton
- Reported telephone line issues and outages for prompt repairs.
- Alerted staff of emergency information and general announcements using PA system.
- Monitored emergency and code alarms, making emergency announcements or routing emergency calls to appropriate location.
- Responded promptly to emergency calls for assistance.
- Provided customer service support by answering questions, resolving issues, and providing information.
- Troubleshot basic technical issues related to phone systems and reported any major problems immediately.
- Escalated complex customer service issues to management when necessary.
- Updated telephone directories regularly with new contact information for staff members.
- Operated multi-line telephone system to answer incoming calls and direct callers to specific destinations based on their needs.
- Managed multiple tasks simultaneously while maintaining a high level of accuracy.
- Performed administrative duties such as filing, photocopying, faxing documents.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Provided training and coaching to new PBX operators.
- Utilized paging technology within organization to connect quickly with key people.
Education
High School Diploma -
Meadowdale High School
Dayton, OH01-1977
Skills
- Multi-line telephone operation
- Emergency response coordination
- Technical troubleshooting
- Directory management
- Customer service
- Team collaboration
- Time management
- Training and development
References
References available upon request.
Timeline
PBX Operator
Kettering Health Network
02.2019 - 04.2024
PBX Operator
Premier Health Partners
High School Diploma -
Meadowdale High School
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