Mary McGill
Plymouth,MN
Summary
Focused and detail-oriented professional with CPhT certification and health care experience. Skilled in patient relations, problem solving and handling complaints with patience, empathy and clear communication. Experienced at patient registration and data entry.
Overview
8
8
years of professional experience
Work History
Associate
Kohl's
10.2024 - Current
- Provide customer service support for inquiries, complaints and returns
- Help customers locate items within the store using the inventory system
- Train new associates on store operations, policies and procedures
Care Concierge
CVS Health
02.2021 - 08.2022
- Served as liaison between pharmacy, Minute Clinic and front store.
- Registered patients for clinic and vaccine appointments. Educated/assisted with DME. Interpreted for Spanish speakers.
- Engaged in all parts of store business including pharmacy, MC, POS, store open/close, merchandising.
Associate
Turnstyle
04.2019 - 06.2021
- Provided excellent customer service to customers through process of consigning, pricing and sales.
Pharmacy Technician
Walgreens
09.2017 - 08.2019
- Performed data entry for patient profiles, billing information and adjudication, and prescription orders into Epic software system.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
Education
Human Relations/Elementary Education
University of Minnesota
Minneapolis, MNSkills
- CPhT certification
- Experience with Microsoft Office and Epic
- Spanish proficiency
- Customer service
- Patient registration
- Data Entry
- Time management
- Attention to detail
Timeline
Associate
Kohl's
10.2024 - Current
Care Concierge
CVS Health
02.2021 - 08.2022
Associate
Turnstyle
04.2019 - 06.2021
Pharmacy Technician
Walgreens
09.2017 - 08.2019
Human Relations/Elementary Education
University of Minnesota
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