Summary
Overview
Work History
Education
Skills
Painting, reading, learning, making natural skin and body products, outdoorsy, swimming, kayaking
Languages
Timeline
Generic

Mary McGillicuddy

EstesPark,CO

Summary

Proven leader with extensive experience at Mustang Mountain Coaster, adept in operations management and team leadership. Excelled in enhancing customer satisfaction and resolving conflicts, showcasing strong problem-solving and interpersonal skills. Achieved significant improvements in team performance and service delivery through innovative solutions and effective staff training.

Overview

22
22
years of professional experience

Work History

Manager

Mustang Mountain Coaster
05.2022 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Most importantly, created a fun work environment for both customers and my team!

Laborer

R.M. Improvement L.L.C.
05.2020 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
  • Promoted a positive work environment by demonstrating strong teamwork and communication skills.
  • Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
  • Maintained high-quality workmanship through attention to detail and adherence to industry standards.
  • Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
  • Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
  • Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
  • Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
  • Bolstered team morale with a positive attitude and willingness to help others when needed.
  • Assisted in reducing material waste by accurately measuring, cutting, and assembling materials as needed.
  • Used variety of hand and power tools to complete tasks.
  • Loaded and unloaded materials onto trucks and trailers.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Cleaned and maintained tools, equipment and worksites.
  • Loaded and unloaded materials and equipment onto and off construction sites.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Managed safe and efficient use of tools and equipment on construction sites.
  • Assisted in digging, trenching and backfilling trenches and foundations.
  • Dug trenches, backfilled holes and compacted earth to prepare for new construction.
  • Mixed and poured concrete for variety of projects.
  • Helped with erecting scaffolding and ladders.

Sales Associate

Estes Park Rent All
04.2019 - 04.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.

Sales Clerk

Mountain Dew Liquor
01.2019 - 04.2019
  • Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
  • Developed strong relationships with customers, driving repeat business and loyalty.
  • Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
  • Kept front check out area clean and organized for efficient service.
  • Boosted sales by effectively promoting products and engaging with customers.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Processed payments and returns with accuracy and efficiency.
  • Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
  • Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
  • Scanned merchandise and bagged using appropriate strategies for different items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.

Rental Instructor

Estes Park ATV Rentals
05.2018 - 10.2018
  • Transported ATVs/UTVs to staging location and back to storage yard. Includes loading/Unloading
  • Properly educated customers on safety, operating/handling techniques, and navigating the paper maps system of trails.
  • Assessed risks including: Customers who were too nervous to drive/ride, customers who were under the influence and unable to operate machines safely and legally.
  • Ran "tracker runs" to be sure every customer came back safely, which included rescue missions for flat tires, wrecked vehicles, etc
  • If a need arose and conflict resolution was needed, i was able to do so in a kind, understanding, yet assertive manner.
  • Public Speaking to large groups in a fun, engaging manner in order to properly instruct customers.
  • Worked with my team to learn all the skills needed to effectively educate customers, fix mechanical issues, and maintain good team rapport.
  • .

Delivery Driver

Pizza Hut
01.2017 - 01.2018
  • Delivered to customer doorsteps and business offices.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
  • Improved delivery accuracy by diligently checking orders before departure.
  • Supported positive customer experience by resolving delivery issues promptly and effectively.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Kept detailed records of deliveries and money received from customers.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.

Delivery Courier

Advance Auto Parts
01.2016 - 01.2017
  • Followed company policies and procedures during shift.
  • Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Drove safely at all times to avoid accidents and harm.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
  • Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
  • Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
  • Conducted thorough vehicle inspections and maintenance checks, promoting safety on the road and minimizing downtime due to mechanical issues.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Maintained a clean driving record while navigating various traffic conditions efficiently, reducing fuel consumption expenses for the company.
  • Streamlined package processing by organizing incoming parcels according to priority level and destination location.
  • Adapted quickly to changing circumstances in real-time situations such as weather-related delays or unexpected road hazards.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Assisted with warehouse organization, effectively managing inventory and ensuring proper stock levels for smooth operations.
  • Verified package information to check for accuracy and completeness.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
  • Processed payments and handled cash transactions to secure proper compensation.

Sales Clerk

True Value
01.2015 - 01.2016
  • Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
  • Developed strong relationships with customers, driving repeat business and loyalty.
  • Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
  • Kept front check out area clean and organized for efficient service.
  • Collaborated with team members to achieve store sales targets and improve overall performance.
  • Boosted sales by effectively promoting products and engaging with customers.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Processed payments and returns with accuracy and efficiency.
  • Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.

Housekeeper

Trout Haven Resorts
01.2014 - 01.2015
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Operated electronic backpack vacuums and floor sweepers.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
  • Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
  • Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
  • Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
  • Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.

Volunteer Coordinator (independent Contactor)

Town of Estes Park
11.2021 - Current
  • Recruited and trained new volunteers on volunteer program goals and objectives.
  • Coordinated large-scale events involving multiple teams of volunteers.
  • Managed and tracked volunteer hours and progress to support accurate documentation.
  • Developed comprehensive training materials to ensure volunteers were well-prepared for their roles.
  • Collaborated with other departments to maximize impact of volunteer efforts.
  • Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
  • Worked with program teams to identify and match volunteers with appropriate activities.
  • Collaborated with other departments to identify specific needs for volunteers, optimizing resource allocation and improving program effectiveness.
  • Increased awareness of the organization''s mission by creating promotional materials highlighting the impact of volunteer efforts.
  • Streamlined the volunteer onboarding process for improved efficiency and increased retention rates.
  • Negotiated with vendors for supplies and services, reducing costs for volunteer events and activities.
  • Established clear volunteer roles and responsibilities, leading to more efficient project execution.
  • Maintained compliance with safety regulations and policies during all volunteer activities, ensuring safe environment for everyone involved.
  • Facilitated communication between volunteers and organizational staff, ensuring alignment with goals.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
  • Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.

Stay_at_home-mom

Self-employeed
01.2005 - 01.2015
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • During my years as a stay-at-home-mom, I worked several side jobs to make extra money such as housekeeping private homes, babysitting for friends, and a few multi-level marketing company adventures. I implemented a school-like environment to supplement the education my children were already getting at preschools and public schools. Of all of the jobs I've worked in my lifetime, which includes heavy labor jobs in construction, meat processing plants, factories, et cetera, this was by far the hardest yet most rewarding "job" I have ever worked.

Shift Manager

McDonald's Restaurant
01.2003 - 01.2005
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Accurately counted and balanced drawers, safe, and did bank deposits as per stores safety protocols.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
  • Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
  • Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
  • Optimized shift operations to meet and exceed sales targets without compromising on service quality.
  • Cultivated partnerships with local businesses for cross-promotion, expanding customer base and community presence.
  • Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing measures.
  • Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
  • Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
  • Coordinated staff training programs to improve service quality, enhancing overall customer experience.
  • Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
  • Improved employee morale with regular feedback sessions, fostering positive work environment.
  • Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
  • Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
  • Managed staff hiring, training and supervision.
  • Cultivated professional working relationships with peers and supervisors.
  • Supervised ongoing daily production phases.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Troubleshot equipment to reduce service calls and downtime.

Education

GED -

Ottumwa High School
Ottumwa, IA
05.2022

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Operations Management
  • Project Management
  • Customer Relationship Management (CRM)
  • Performance Management
  • Staff Development
  • Sales Techniques
  • Policy Implementation
  • Schedule Preparation
  • Performance Evaluations
  • Marketing
  • Business Development
  • Financial Management
  • Expectation setting
  • Expense Tracking
  • Teamwork and Collaboration
  • Customer Service
  • Decision-Making
  • Computer Skills
  • Problem Resolution
  • Effective Communication
  • Positive Attitude
  • Adaptability and Flexibility
  • Attention to Detail
  • Multitasking Abilities
  • Organizational Skills
  • Hiring and Training
  • Task Delegation
  • Employee Coaching and Mentoring
  • Goal Setting
  • Professional and Courteous
  • Documentation And Reporting
  • Negotiation and Conflict Resolution
  • Relationship Building
  • Interpersonal Relations
  • Self Motivation
  • Reliability
  • Idea Development and Brainstorming
  • Team building
  • Task Prioritization
  • Emergency Response
  • Professionalism
  • Preventive Maintenance
  • Written Communication

Painting, reading, learning, making natural skin and body products, outdoorsy, swimming, kayaking

  • I am very artistic and creative, I enjoying painting with acrylic, drawing, sculpting, making jewelry, facepainting, making store-grade self-care products and health tinctures.
  • I am committed to health, so I research and take a lot of supplements, vitamins, natural remedies and try to put overall healthy things into my body as well as getting ample exercise to stay fit and healthy.
  • I LOVE being outside, especially remote areas. I walk almost daily, and can often be found in the sunshine if I go missing.
  • I've recently discovered a love for kayaking, I've been a swimmer all of my life, any chance I get, I'm in the water.
  • I love books and read daily. Usually daytime reading is non-fiction, things that will teach me how to do more. At night, its more fiction and "who done it" mysteries.
  • When I do watch videos, its either movies or documentaries and shows that enable me to learn more about this beautiful world we live in, and skills I want to learn or enhance such as gardening and off grid living.

Languages

English
Native or Bilingual
Spanish
Limited Working
American Sign Language
Limited Working

Timeline

Manager

Mustang Mountain Coaster
05.2022 - Current

Volunteer Coordinator (independent Contactor)

Town of Estes Park
11.2021 - Current

Laborer

R.M. Improvement L.L.C.
05.2020 - Current

Sales Associate

Estes Park Rent All
04.2019 - 04.2020

Sales Clerk

Mountain Dew Liquor
01.2019 - 04.2019

Rental Instructor

Estes Park ATV Rentals
05.2018 - 10.2018

Delivery Driver

Pizza Hut
01.2017 - 01.2018

Delivery Courier

Advance Auto Parts
01.2016 - 01.2017

Sales Clerk

True Value
01.2015 - 01.2016

Housekeeper

Trout Haven Resorts
01.2014 - 01.2015

Stay_at_home-mom

Self-employeed
01.2005 - 01.2015

Shift Manager

McDonald's Restaurant
01.2003 - 01.2005

GED -

Ottumwa High School

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Mary McGillicuddy