Summary
Overview
Work History
Education
Skills
Applications
Other Professional Development
Timeline
Generic

Mary McLaughlin

Richmond,VA

Summary

A highly proficient and customer focused Retail Manager with extensive expertise in operations management, ordering and inventory control, cash handling, conflict resolution, team development and customer service. Proven capabilities in schedule management, internal communications, interviewing, hiring and training. Utilizes excellent interpersonal, organizational and communication skills to foster strong relationships with vendors, team members and customers. An adaptable and resourceful leader with an unwavering commitment to quality and excellence who improves operational efficiency for their organization to drive profits.

Overview

15
15
years of professional experience

Work History

Assistant Manager

Pandora Jewelry
01.2024 - Current
  • Served as acting Store Manager for 4 months increasing all KPIS over LY maintaining a 45% increase to LY sales and a 16% increase to Plan YTD
  • Generated repeat business through exceptional customer service.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Analyzed daily sales data for opportunities to increase profitability.
  • Accurately and consistently assessed team members strengths and development needs. Provided clear and direct feedback in both verbal and written formats.
  • Managed weekly schedule for all staff and addressed absences, administered and generated payroll.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Recruiter & Client Support Executive

The Richmond Group USA
06.2022 - Current
  • Led end-to-end recruitment processes from intake meetings and job description validations to proactively sourcing passive candidates, and facilitating interviews
  • Coordinated final hiring process by negotiating and presenting verbal and written offers
  • Conducted reference checks, education verification, and background checks as needed

Manager in Training

LUSH COSMETICS
01.2021 - 01.2022
  • Since joining the team sales consistently met target and increased 20% to trend for the period and 57% to last years sales
  • Committed to fostering a place of Diversity Equity and Belonging through hiring and community involvement

Assistant Boutique Manager

BARE MINERALS
01.2017 - 01.2021
  • Achieved #1 ranking for five months against national company metrics in 2020.
  • Consistently ranked top among district in self generated revenue through clienteling and CRM.
  • Performed daily operations, including opening and closing the store, communicating sales results to district, shipment processing, cycle counts and transferring products.

Sales Supervisor

LUCKY BRAND
01.2012 - 01.2020
  • Received accolades each quarter for top performance in all KPIs as Sales Supervisor.
  • Coached to different selling behaviors to ensure profitability.

Sales Floor Lead

LUSH COSMETICS
01.2016 - 01.2017
  • Served as floor leader, creating a positive customer experience with each interaction.
  • Managed cycle counts to ensure inventory control for the store.

Sales Support Lead, Stockroom Supervisor

VICTORIA’S SECRET
01.2010 - 01.2014
  • Opened and closed stores, managed inventory, and ensured organization in the backroom.
  • Led and executed floor set.
  • Ensured maintenance of the store and adhered to company visual standards.

Education

Bachelor of Fine Art - Psychology Minor

Virginia Commonwealth University
Richmond, VA
01.2016

Skills

  • Sales monitoring
  • Recruiting and interviewing
  • Retail operations
  • Customer rapport
  • Coaching and mentoring
  • Scheduling and planning

Applications

Microsoft Windows & Office Suite          ShopperTrak           KWI                    

     Zendesk          MacOS       Google Suite


Other Professional Development


  • LinkedIn Licenses and Certifications: Diversity, Inclusion, and Belonging, Creating a Positive and Healthy Work Environment, Communicating in the Language of Leadership, Managing in Difficult Times, Selling with Authenticity, Coaching Employees Through Difficult Situations, Motivating Your Team to Learn

Timeline

Assistant Manager

Pandora Jewelry
01.2024 - Current

Recruiter & Client Support Executive

The Richmond Group USA
06.2022 - Current

Manager in Training

LUSH COSMETICS
01.2021 - 01.2022

Assistant Boutique Manager

BARE MINERALS
01.2017 - 01.2021

Sales Floor Lead

LUSH COSMETICS
01.2016 - 01.2017

Sales Supervisor

LUCKY BRAND
01.2012 - 01.2020

Sales Support Lead, Stockroom Supervisor

VICTORIA’S SECRET
01.2010 - 01.2014

Bachelor of Fine Art - Psychology Minor

Virginia Commonwealth University

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