Mary McMahan
Trainer
Piedmont,SD
Summary
Passionate Training Professional with extensive knowledge in adult learning theory and curriculum design. Proven success working with learners from front line to management positions. Highly effective in conducting remote group training programs focused on soft and technical skills. Accustomed to collaborating between teams and management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to apply over 15 years' experience to a challenging long-term position.
Overview
16
16
years of professional experience
Work History
Trainer II – Remote Trainer
Briljent
01.2023 - 03.2024
- Contract with Deloitte to transition a state government client from a DOS-based system to a Salesforce Platform
- Collaborate with training team to learn the Salesforce functionality
- Create supportive environment for users transferring from the outdated system to the new platform
- Deliver dynamic and results-driven training and learning activities to 150 users who met a 100% state-required passing score
- Evaluate the effectiveness of training initiatives by gathering feedback for continuous improvement
- Collaborate with subject matter experts to update content for training materials
- Edit all training deliverables for accuracy and branding requirements; track all updates
- Coach team on best practices, providing constructive feedback to support their professional growth
- Test functionality of Salesforce Platform following system updates
- Provide on-site system implementation support to users and the Deloitte Implementation Team
- Conduct train-the-trainer sessions to hand-off training material, tips and preparation responsibilities to state trainers
- Validate compliance of Salesforce functionality with federal requirements
Trainer II – Remote Trainer
Pennymac Loan Services
11.2020 - 11.2022
- Deliver engaging training to over 700 learners on proprietary software with 99% of learners achieving passing scores
- Use adult learning theory to create effective training materials, increasing retention of learning objectives
- Align learning experiences with organizational goals
- Collaborate with business partners and subject matter experts to stay abreast of system and process changes
- Update and edit all training material for accuracy and branding requirements
- Coach training team in new hire on-boarding and customer service call center curricula, including cross-selling, learner feedback, and assessments
- Evaluate delivery of material by the trainers and provide constructive feedback
- Create and deliver train-the-trainer presentations to enhance the team’s facilitation skills and to introduce new training content
- Mentor new trainers into facilitation roles
- Compile new hire training assessment scores and feedback to evaluate training effectiveness
- Complete and submit training reports.
Fitness Professional
Self-Employed
11.2018 - 11.2020
- Present virtual wellness webinars on stress management and yoga
- Teach classes virtually and in person using motivational and energizing music
- Increase class attendance rates through positive, engaging and innovative group fitness sessions
- Help clients reach fitness objectives by providing encouragement and motivation
- Adapt classes to meet needs of participants with varying fitness levels and to prevent injury
- Work independently and as a member of a cohesive team to support clients
- Remain current with fitness trends and techniques to provide latest and most impactful workouts for clients
Business Control Specialist – Remote
Bank of America
06.2008 - 11.2018
- Partner with business units and vendors during regulatory audits
- Meet with vendors to correct transaction errors and to maintain desirable audit goals
- Build and present financial data to external auditors using multimedia
- Collaborate across business units to create and implement pre-audit remediation plans
- Meet audit deadlines - consistently achieving “No Findings” ratings
- Streamline audit process to reduce 3rd party audit fees - $40,000 annual savings
- Craft communications to internal and external audit parties
- Design assessments and job aids creating a smooth transition in cross-training.
Education
Bachelor of Business Management -
LeTourneau University
Dallas, TXSkills
- Corporate Training Programs
- Train-the-Trainer
- New Hire Training
- Call Center Training
- Orientation and Onboarding
- Program Management
- Course and Materials Development
- Training Material Update and Edit
- Human Resources Benefits Background
- Microsoft 365 (Word, Excel, Power Point)
- Salesforce
- Visio, VideoPad
- GoogleDocs, Sharepoint
- Zoom, WebEx, GoogleMeets
Certification
Course Completion Certificates
Udemy
· eLearning
- Create eLearning Courses with Articulate Storyline 360
· Training
- How to Design and Deliver Training Programs
Coursera
· Human Resources
- Managing Employee Performance
- Preparing to Manage Human Resources
· Project Management
- Introduction to SCRUM Master Training
- SCRUM Methodologies
- Combining SCRUM with Other Agile Methodologies
- SCRUM Master Certification Course
- Get Started with Jira
Quote
Never stop dreaming, never stop believing, never give up, never stop trying, and never stop learning.
Roy T. Bennett
Never stop dreaming, never stop believing, never give up, never stop trying, and never stop learning
This quote from Roy T. Bennett speaks to me because life is never easy. We need our dreams to create hope, our beliefs to stay on track, tenacity and determination to keep going, and a relentless desire for knowledge to move us forward.
Timeline
Trainer II – Remote Trainer
Briljent
01.2023 - 03.2024
Trainer II – Remote Trainer
Pennymac Loan Services
11.2020 - 11.2022
Fitness Professional
Self-Employed
11.2018 - 11.2020
Business Control Specialist – Remote
Bank of America
06.2008 - 11.2018
Bachelor of Business Management -
LeTourneau University
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