Mary McQuaid
Summary
Accomplished professional with a rich background spanning finance technology, AI, and customer service roles. Skilled in managing complex schedules, facilitating high-level meetings, and enhancing operational efficiency through strategic task management and effective communication. Excels in fast-paced environments, leveraging a collaborative approach and advanced technological proficiency to drive project success and client satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Zenarate
Colorado
11.2022 - 06.2024
- Assisted customer success managers in meeting preparations and daily tasks, ensuring high standards and growth in client discussions.
- Developed training plans and managed schedules for call center teams, enhancing team performance.
- Crafted and distributed bespoke Excel reports, maintaining regular client communication and support.
- Arranged client meetings, created comprehensive notes to uphold standards, and supported growth throughout the discussions.
- Expanded client base and project portfolio efficiently in a rapidly evolving industry.
Sales Development Representative
Maxwell Financial Labs
Denver, CO
11.2021 - 11.2022
- Engaged target prospects through strategic outreach, enhancing lead generation.
- Coordinated cross-functional meetings, strengthening business relationships, and outcomes.
- Record detailed activity and opportunity information in Salesforce accurately.
- Continuously updated knowledge on prevailing trends in the mortgage sector.
Sales Representative
AptAmigo
Denver, CO
08.2021 - 11.2021
- Executed client interactions via phone, email, and text messaging platforms.
- Developed strong rapport with clients throughout apartment hunting.
- Maintained an effective schedule for building visits to maximize client time usage.
- Led property walkthroughs for clients.
- Updated client account records.
- Launched targeted advertisements to attract potential clients.
Digital Marketing Specialist
Wildheart Designs/Wildheart Outfitters
Fayetteville, AR
04.2021 - 08.2021
- Executed digital marketing campaigns, growing monthly sales by 65%, and social media engagement by 63%.
- Executed timely completion of customer orders.
- Compiled performance data for social media and business analytics.
Server and Special Events Bartender
Geraldi’s
Fayetteville, AR
08.2019 - 02.2020
- Served up to 15 tables at a time, often large groups of 20 or more people.
- Identified and addressed customer needs effectively.
- Provided bartending services at weddings, rehearsal dinners, and graduations.
Education
Bachelor of Arts - Journalism with an Advertising-Public Relations Concentration
University of Arkansas
Fayetteville, AR05-2021
Skills
- Project management software proficiency
- Advanced Microsoft Office Suite Proficiency
- Effective Communication Skills
- Strategic Task Management
- Collaboration tools expertise (Teams and Slack)
- Collaborative Team Player
- Proficient in Scheduling
- Strong Organizational Abilities
Affiliations
- Hiking
- Music
- Reading
- Swimming
- Volleyball
- Weightlifting/Bodybuilding
- Yoga
Timeline
Customer Service Representative
Zenarate
11.2022 - 06.2024
Sales Development Representative
Maxwell Financial Labs
11.2021 - 11.2022
Sales Representative
AptAmigo
08.2021 - 11.2021
Digital Marketing Specialist
Wildheart Designs/Wildheart Outfitters
04.2021 - 08.2021
Server and Special Events Bartender
Geraldi’s
08.2019 - 02.2020
Bachelor of Arts - Journalism with an Advertising-Public Relations Concentration
University of Arkansas
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