Mary Meade
Angier,North Carolina
Summary
Experienced in all assets of customer service and care for 25+ years. A drive to make the company, as well as myself look better, perform better, and shine. Have a strong ability to handle customer issues calmly and efficiently.
Overview
18
18
years of professional experience
Work History
Customer Service Supervisor, E-commerce Sales
Upstep Custom orthotics
09.2022 - Current
- Answer customer inquiries and provide accurate information, regarding products and services through email, and chat
- Provide excellent customer service to resolve customer complaints and order issues, in a timely manner
- Assist customers with product selection, ordering, billing, returns, exchanges and technical support
- Maintain detailed records of customer interactions, transactions and comments for future reference
- Resolve complex problems by working with other departments to provide solutions that meet customer needs
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
Customer Service Representative
Triangle Veterinary referral hospital of Holly Springs
09.2021 - 03.2023
- Prepare charts, scanning, email, fax, enter all information into the Cornerstone EMR, and answer phones in a timely, friendly manner and with a sympathetic ear.
- Cleaning and organization of front end, and exam rooms
- Greeting owners and assessing their level of emergency, IE: STAT, Stabilization, and regular emergency
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Stay at Home Mom
09.2017 - 09.2021
- Took a career hiatus to raise my twins
Front Desk Administrative Assistant/Medical Assistant
West Cary Family Physicians
06.2013 - 08.2017
- Front end duties including, being the first friendly face for patients to see, and MA duties, vaccines, UA, vitals, and exams
- Multiline phones, billing, payments, filing, check in/out, scheduling, ordering and stocking, insurance authorization for prescriptions and procedures, data entry into Eclinical system
Medical Assistant/administrative Assistant
NYU Gastroenterology Associates
05.2010 - 01.2012
- Performed vital signs and assisted 5 doctors with exams and procedures on all patients with care, all while following HIPPA and OSHA guidelines
- Various administrative duties, Filing, phones, etc
Medical Assistant
Internal Medicine and Pediatrics
08.2009 - 04.2010
- Assisted 3 doctors with procedures and tests
- All aspects of medical assisting.
Medical Assistant/administrative Assistant
Long Island Pediatrics of Garden City
08.2007 - 07.2009
- Administered well care and sick exams on ages infant to adolescent, and a full range of administrative duties
- Assisted doctor with Venipuncture and administered vaccines
Skills
- Product Knowledge
- Consultative Sales
- Complaint Resolution
- Data Collection
- Data Entry
- Sales Closing
- Typing 60 WPM
- Problem Resolution
- Multi-Task Management
- Customer Service
Timeline
Customer Service Supervisor, E-commerce Sales
Upstep Custom orthotics
09.2022 - Current
Customer Service Representative
Triangle Veterinary referral hospital of Holly Springs
09.2021 - 03.2023
Stay at Home Mom
09.2017 - 09.2021
Front Desk Administrative Assistant/Medical Assistant
West Cary Family Physicians
06.2013 - 08.2017
Medical Assistant/administrative Assistant
NYU Gastroenterology Associates
05.2010 - 01.2012
Medical Assistant
Internal Medicine and Pediatrics
08.2009 - 04.2010
Medical Assistant/administrative Assistant
Long Island Pediatrics of Garden City
08.2007 - 07.2009
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