Mary Medina
San Jacinto,CA
Summary
Hardworking professional with several years in retail and customer service. Well-organized Excellent communication and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history. Retail sales professional in product placement and merchandising. Reliable team player and strong communicator focused on exceeding expectations and building customer loyalty.
Overview
28
28
years of professional experience
Work History
Driver
Lyft And Uber
, CA
06.2024 - Current
- Picked up clients from specific locations to transport and drop off at destinations.
- Provide reliable, safe transportation for passengers.
- Transported clients to specified destinations safely and on-time.
- Responsibilities included maintaining vehicle cleanliness, navigating efficiently, and delivering exceptional customer service.
- Using maps and GPS to find the best routes, obeying all traffic laws. Working with this company, I held a 5-star service.
- Delivered goods and services to customers on time and in excellent condition.
Assistant Manager
Angel View
Hemet, CA
07.2016 - 06.2022
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Assist store manager in supervision of merchandising and operations.
- Train and supervise staff, motive the head cashier and clerk with consistency and fair appropriate behavior.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Modular Team Associate/Stocker
Walmart
Moreno Valley, CA
10.2011 - 01.2016
- Working at a fast pace, stocking merchandise, unloading and loading merchandise to shelves, and working responsibly while attending to customer service.
- Assisted customers with product selection and purchase decisions.
- Organized and maintained inventory records in database.
- Collaborated with team members on projects and tasks.
- Stocked shelves, racks and bins with new or transferred merchandise.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Stocked shelves with newly arrived products.
- Arranged merchandise in an attractive manner to promote sales.
- Ensured that all products were labeled properly before stocking the shelves.
Waitress
Litlle Italy
San Jacinto, CA
05.2008 - 04.2011
- All restaurants duties, working in a fast-paced work environment, providing friendly and professional customer service.
- Took orders for food and drinks and delivered them to guests.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Customer Service Representative
All Discount Insurance Services
Hemet, CA
11.2001 - 12.2007
- Answered customer inquiries and provided accurate information regarding products for the insurance company.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Data entry, scanning, and inputting customer information.
- Consulted with customers to resolve service and billing issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assembler/Soldering Technician
Avid
Norco, CA
11.1996 - 08.1999
- Assembling and scanning microchip needles for dogs.
- Align components for proper fit and adjust as necessary during the assembly process.
- Test assembled products for accuracy and functionality prior to final packaging.
- Moved up to the engineering department, learned to program chips, and solder components.
Education
High School Diploma -
San Jacinto High School
San Jacinto, CA06-1999
Skills
- Sales Support
- Communication skills
- Customer Service/bilingual
- Leadership skills
- Marketing sales
- accountability skills
Languages
Spanish
Professional
Timeline
Driver
Lyft And Uber
06.2024 - Current
Assistant Manager
Angel View
07.2016 - 06.2022
Modular Team Associate/Stocker
Walmart
10.2011 - 01.2016
Waitress
Litlle Italy
05.2008 - 04.2011
Customer Service Representative
All Discount Insurance Services
11.2001 - 12.2007
Assembler/Soldering Technician
Avid
11.1996 - 08.1999
High School Diploma -
San Jacinto High School
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