Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

MARY MENDENHALL

Orlando,FL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.



Overview

17
17
years of professional experience

Work History

Processor

Guaranteed Rate
04.2024 - 10.2024
  • Responsible for collecting and gathering all necessary documents for loan application, such as tax returns, bank statements, W-2's and Homeowner Insurance.
  • Reviewing credit report for any late payments, collections or inaccuracies.
  • communicating with customers to obtain any additional required documentation needed to prepare the loan for clear to close.
  • Contacting title requesting all necessary title documents
  • Responsible for collecting upfront fees prior to ordering appraisals.
  • Keeping the loan officer updated on progress of loan.
  • Provided outstanding customer service by promptly addressing inquiries and resolving issues.

Mortgage closer/funder- REMOTE

KBHS HOME LENDING
10.2018 - 12.2023
  • Contacting partners and borrowers to insure excellent customer service and communication on each loan through the closing and funding process
  • Ensuring overall loan documents are accurate, complete and compliant with company guidelines
  • Resolved issues efficiently during the pre-closing stage, minimizing delays and keeping transactions on schedule.
  • Worked with title companies on balancing Closing Disclosures for accurate cash to close for customers
  • Balanced and sent out wires for the closings
  • Satisfied any outstanding closing and/or funding conditions
  • Assisted closers when needed with their closings if others were behind

Loan Doc Specialist

Wells Fargo Bank NA
01.2016 - 10.2018


  • Back up lead for closers when work director was out of the office
  • Performed a large amount of loan document duties on complex loans to ensure compliance
  • Provided training for new loan doc specialists with the company
  • Contacted partners and borrowers to insure excellent customer service and communication on each loan through the closing and funding process
  • Ensured overall loan documents are accurate, complete and compliant with company guidelines
  • Worked with title companies to balance the closing disclosure for accurate cash to close for customer.
  • Balanced and sent out wires for all closings
  • Satisfied outstanding closing and funding conditions
  • Assisted closers when needed with their closings if others were behind

Home loan processor 4

Wells Fargo Bank NA
09.2015 - 01.2016
  • Processor FHA/VA/CONV/BUILDER
  • Ensuring overall loan documents are accurate, complete and compliant with company guidelines
  • Communicate with partners and borrowers to insure excellent customer service and communication on each loan through the application process
  • Worked to submit loans for initial approval to Underwriting
  • Requested all conditions and submitted loans for clear to close in timely manner


Loan doc Specialist 4/Bond Elite Team/Flood SME/Trust SME (subject matter expert)

Wells Fargo Bank NA
03.2008 - 09.2015
  • Review 2nd level flood insurance policy on all team loans
  • Review 2nd level on all Trust loans approved for closings
  • Ensuring overall loan documents are accurate, complete and compliant with company guidelines
  • Communicate with partners and borrowers to insure excellent customer service and communication on each loan through the funding process
  • Performed a large amount of loan document duties on complex loans to ensure compliance
  • Prepared loans for closing once the loans were cleared for closing
  • Worked with title to balance closing disclosures to ensure accurate cash to close for customer.
  • Balanced and sent wires to title for all closings.
  • reviewed and satisfied all outstanding closing and funding conditions.

Education

High School Diploma -

Evans High School
Orlando, FL
05-1993

Skills

  • Attention to Detail
  • Teamwork and Collaboration
  • Customer Service
  • Data entry experience

References

  • Melissa Suarez, LOAN OFFICER, 407-782-7447
  • Amy Thomas, SENIOR VP, 407-756-9517
  • Julie Mcclary, Closing Manager, 407-416-6992

Timeline

Processor

Guaranteed Rate
04.2024 - 10.2024

Mortgage closer/funder- REMOTE

KBHS HOME LENDING
10.2018 - 12.2023

Loan Doc Specialist

Wells Fargo Bank NA
01.2016 - 10.2018

Home loan processor 4

Wells Fargo Bank NA
09.2015 - 01.2016

Loan doc Specialist 4/Bond Elite Team/Flood SME/Trust SME (subject matter expert)

Wells Fargo Bank NA
03.2008 - 09.2015

High School Diploma -

Evans High School

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MARY MENDENHALL