Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mary Mercer

Statesboro,GA

Summary

Professional in individual support with strong background in assisting clients with daily living activities and personal care needs. Highly reliable team player, adept at adapting to changing requirements and ensuring effective collaboration for optimal outcomes. Skilled in communication, problem-solving, and fostering supportive environment. Known for empathy, patience, and focus on achieving results.

Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized, and friendly with excellent interpersonal skills.

Professional support worker with proven track record of delivering high-quality care and assistance to individuals. Adept at fostering collaborative environment and adapting to evolving needs to ensure optimal outcomes. Known for reliability, empathy, and strong communication skills, which are essential in providing effective support.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Individual Support Worker

Pineland Csb
09.2023 - Current
  • Provided personalized support to individuals with disabilities, enhancing daily living skills and promoting independence.
  • Assisted in the development and implementation of care plans tailored to individual needs and preferences.
  • Coordinated activities and social interactions, fostering engagement and community integration for clients.
  • Monitored client progress, documenting changes in behavior or health status for communication with healthcare teams.
  • Trained new staff on best practices in personal care and support techniques, ensuring quality service delivery.
  • Advocated for clients' rights and needs within multidisciplinary teams, facilitating effective communication between stakeholders.
  • Led initiatives to improve service delivery processes, enhancing overall efficiency and client satisfaction rates.
  • Conducted regular assessments of client environments to ensure safety, comfort, and accessibility standards were met.
  • Supported clients in maintaining personal interests or hobbies, fostering a sense of purpose and engagement.
  • Assisted clients in navigating transportation options for increased autonomy in attending appointments or community events.
  • Enhanced client well-being by providing personalized and compassionate care in daily activities.
  • Advocated for client rights within healthcare systems or other relevant agencies.
  • Communicated effectively with family members regarding updates on client status, concerns, or achievements.
  • Developed individualized care plans to address specific needs and promote independence.
  • Implemented adaptive strategies and assistive devices for enhanced communication, mobility, and functioning within the home setting.
  • Managed medication administration according to prescribed schedules, ensuring proper dosage and adherence to guidelines.

Secretary

Pineland CSB
04.2020 - Current
  • Provides general clerical support.
  • Adheres to expected health standards; followed procedure to maintain health and cleanliness standards.
  • Processing payments.
  • Managed daily office operations, ensuring efficient workflow and communication across departments.
  • Coordinated scheduling for staff and client appointments, optimizing resource allocation and time management.
  • Maintained accurate records of client information and service documentation in compliance with regulatory standards.
  • Developed and implemented filing systems to enhance document retrieval efficiency and streamline administrative processes.

Housekeeper

Comfort Inn & Suites
04.2022 - 12.2024
  • Checked rooms for supplies.
  • Performed cleaning and sanitation functions.
  • Adhered to strict health and safety requirements.
  • Maintained cleanliness and sanitation standards across residential facilities.
  • Managed laundry operations, ensuring timely processing of linens and personal items.
  • Conducted thorough room inspections to uphold quality standards and resident satisfaction.
  • Trained and mentored new staff on cleaning protocols and safety procedures.
  • Implemented inventory management practices for cleaning supplies and equipment.

Education

Associate of Science Degree - Medical Billing and Coding

Ultimate Medical Academy
01.2024

Skills

  • Revenue Cycle Management
  • Posting Payments
  • Government (Medicare & Medicaid)
  • Third Party Payers
  • Electronic Health Records (EHR)
  • Electronic Medical Records (EMR)
  • Managed Care (HMO
  • PPO
  • POS)
  • Workers Compensation
  • Behavioral support
  • Safety awareness
  • Goal setting and monitoring
  • Documentation and record keeping
  • Transportation assistance
  • Insurance Verification
  • Insurance Claim Processing
  • CMS 1500
  • CMS 1450 (UB-04)
  • Front Office Operations
  • Medical Office Procedures
  • Scheduling
  • Medical Terminology
  • Anatomy & Physiology
  • HIPAA Compliance
  • Medical Coding (ICD-10-CM
  • HCPCS
  • CPT)
  • Medical Billing
  • Accounts Receivable
  • Collections
  • Co-Pay
  • Deductibles
  • Co-Insurance
  • EOBs

Certification

  • Pineland BHDD – statesboro, GA
  • Personal care assistance
  • Preparing meals Accompany them to medical appointments Administering medication Medication reminders Housekeeping duties Mobility Personal hygiene assistance Provide emotional and psychological support Running errands
  • PINELAND BHDD – statesboro, GA
  • Cardiopulmonary resuscitation
  • Cardiopulmonary resuscitation is an emergency procedure consisting of chest compressions often combined with artificial ventilation, or mouth to mouth in an effort to manually preserve intact brain.

Timeline

Individual Support Worker

Pineland Csb
09.2023 - Current

Housekeeper

Comfort Inn & Suites
04.2022 - 12.2024

Secretary

Pineland CSB
04.2020 - Current

Associate of Science Degree - Medical Billing and Coding

Ultimate Medical Academy