Mary Meyers
Windermere,FL
Overview
27
27
years of professional experience
Work History
Team Leader
Universal Orlando Resorts
Orlando, FL
12.2023 - Current
- Prepared venue by verifying building/attraction was ready for daily operations through opening checklist
- Communicated daily with team members to insure that all necessary information was passed on
- Monitored agreed to daily budget insuring venue did not exceed agreed to number of hours
- Monitored team performance and provided constructive feedback
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Managed absences and arranged coverage to facilitate smooth flow of operations.
- Processed shift swaps insuring that protocols for swaps were followed
Attractions Attendant
Universal Orlando Resorts
03.2019 - 12.2023
- Resolved guest issues by identifying source of complaint and formulating corrective action with lead.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Team Leader
Baltimore Orioles
04.1999 - 09.2018
- Led team of 30 members while providing exceptional customer service.
- Adhered to the entrance and security standards established by Major League Baseball and the Baltimore Orioles
- Handled efficiently problems that arose in the assigned area.
Accountant Supervisor
State Of MD Dept Of Budget & Management
08.2003 - 06.2018
- Oversaw 4 staff members in the preparing and providing documentation for reconciling accounts and payments.
- Prepared and submitted payments for multiple third party insurance providers to the State of Maryland
- Problem solved billing and payment issues for customers who paid directly to the agency
- Prepared monthly journal entries and reconciliations.
Education
Bachelor of Science - Accounting
Villa Julie College
Stevenson, MD12.2001
Timeline
Team Leader
Universal Orlando Resorts
12.2023 - Current
Attractions Attendant
Universal Orlando Resorts
03.2019 - 12.2023
Accountant Supervisor
State Of MD Dept Of Budget & Management
08.2003 - 06.2018
Team Leader
Baltimore Orioles
04.1999 - 09.2018
Bachelor of Science - Accounting
Villa Julie College