Mary Miano
Holly Springs,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sr. Organizational Change Management Practitioner
Conference Of State Bank Supervisors (CSBS)
12.2023 - Current
- Responsible for leading change management efforts on larger scale, highly complex, strategic initiatives, specifically for NMLS Modernization.
- Develop and execute the change strategy, leading the People Team to execute effective change management methodology and achieving identified adoption results.
- Work collaboratively across all levels of the organization and partner with the Program Management Office (PgMO) and the NMLS Modernization program team.
- Serve as coach for CSBS executive and senior leaders, along with state commissioners and deputies in helping them fulfill the role of change sponsors.
- Ensure key adoption metrics are in place and monitor progress.
- Partner with NMLS Modernization project delivery manager to ensure full integration with the project planning and timelines.
Sr. Director, Board Governance & Strategy
Conference Of State Bank Supervisors (CSBS)
09.2020 - 12.2023
- Collaborate with leadership and Board of Directors to define, develop, and deliver on CSBS’ strategy.
- Program Manager for annual Strategic Planning Retreat. Prepared timelines, milestones, and activities related to successful execution of the meeting.
- Develop, direct and maintain the strategic and operational planning frameworks and planning outcomes for the organization and assist the Executive Leadership Team in executing approved corporate strategies.
- Drive impactful process improvements through the initiation of ideas, org-wide alignment, and execution of change management.
- Collaborate, plan and organize with and through people to bridge strategies across teams and CSBS members.
- Plans and prepares agendas for departmental staff or leadership meetings and planning sessions. Participates in regular department leadership meetings to evaluate barriers to success and develop courses of action to overcome issues at the departmental level.
- Work cross functionally and collaboratively to assist, organize, and facilitate the work of various internal stakeholders who support the work of the Board and committees.
- Prepare and edit drafts and Board meeting agendas, notices of meetings, meeting materials, resolutions, consents, and minutes.
- Prepare and manage the planning, preparation, and review calendar for each meeting cycle.
- Managed and distributed Board meeting materials using a third-party board portal.
Director, Board Governance & Strategy
Conference Of State Bank Supervisors (CSBS)
03.2017 - 09.2020
Senior Manager, Non-Depository Supervision
Conference Of State Bank Supervisors (CSBS)
10.2014 - 03.2017
- Coordinated all administrative, management, and process related functions of the Non-Depository Supervision team including support to regulator committees, designing process workflows, and drafting documents to support established processes.
- Assisted the Senior Vice President in various federal relationships by participating in regular meetings and serve as the policy and process advisor.
- Increased cross-sectional communication and interaction by implementing monthly meetings between the Consumer Protection and Non-Depository Supervision and other teams within CSBS.
- Lead regulator workgroups in developing and advocating state regulator policies.
Supervision Administrative Analyst
Conference Of State Bank Supervisors (CSBS)
02.2014 - 10.2014
- Provided organizational, administrative, and technical support for non-depository supervisory activities among members.
- Supported consumer complaints, enforcement actions, and federal agency relationships.
- Implemented project management tools for various regulator committees to manage action items, projects, and key initiatives.
- Created streamlined and accurate processes for managing various contact lists and information sharing between states and federal agencies.
- Prepared executive summaries of various reports pertaining to non-depository institutions for distribution to state regulators.
Partner Relations Manager
UP Global
06.2013 - 01.2014
- Managed relationships with all partner companies (Google, Coca-Cola, .CO, AMEX, Sprint, Amazon Web Services, American Airlines, Intuit) by identifying their needs and encouraging creativity.
- Partnered with the Operations and Events teams to develop and continually improve processes surrounding offer delivery to the community and implement partner activity at events (SXSW, CES, etc.)
- Proactively monitored partnership status and the pulse of the community by compiling monthly data reports and consolidating feedback.
Region Account Manager
Startup America Partnership
09.2012 - 06.2013
- Supported the Southeast startup communities in creating strong startup ecosystems by engaging young companies to help them grow organically in their hometowns.
- Traveled across the Southeast region of the country to meet with entrepreneurs to consult with them about what is and isn’t working in their startup ecosystem and helped identify ways to improve.
- Highlighted, on a national level, the importance of startups as innovators and job creators by using the Startup America platform to tell their stories and celebrate what startups and entrepreneurs are doing in their communities.
Executive Assistant to the CEO
Startup America Partnership
06.2011 - 09.2012
- Completed a broad variety of administrative tasks for the CEO including managing an active calendar of appointments; composing and preparing correspondence; arranging meeting agendas; scheduled and calendared meetings, setting location, time, and appropriate duration, identifying, inviting and confirming participants, facility arrangements where required; served as the day-to-day manager of office logistics.
- Provided a bridge for clear communication and maintained credibility, trust and support between the office of the CEO and the Chief of Staff and internal staff.
- Acted as a “barometer,” having a sense for the issues taking place in the internal and external environments and kept the CEO updated accordingly.
- Planned and coordinated board meeting at the White House in December 2011 which included Steve Case, ten high- level board members, White House Staff, and President Obama.
- Served as the Intern Coordinator; recruited, screened, and prepared college students to participate in internship program.
Executive Attorney Recruiting Assistant
Garrison & Sisson
07.2008 - 06.2011
- Provided executive administrative support to four Senior Partners at the firm. Scheduled and executed internal and external meetings.
- Provided in-depth expert research abilities to locate potential candidates based on highly specified criteria, and rare specialization service capabilities. Work with clients to schedule screening, first, second, and final round interviews. Prepared interview prep forms for candidates with relevant information to the interview.
- General office administration duties.
Education
Bachelor of Arts - Journalism And Public Relations
Salisbury University
Salisbury05.2008
Skills
- Teamwork and Collaboration
- Project Management
- MS Office
- Strategies and goals
- Strategic Planning
- Team Coordination
- Customer Service
- Problem-Solving
- Process Improvement
- Meeting Support
- Document Preparation
- Meticulous attention to detail
- Administrative Oversight
Certification
Prosci Change Mangement Certification, May 2020
Timeline
Sr. Organizational Change Management Practitioner
Conference Of State Bank Supervisors (CSBS)
12.2023 - Current
Sr. Director, Board Governance & Strategy
Conference Of State Bank Supervisors (CSBS)
09.2020 - 12.2023
Director, Board Governance & Strategy
Conference Of State Bank Supervisors (CSBS)
03.2017 - 09.2020
Senior Manager, Non-Depository Supervision
Conference Of State Bank Supervisors (CSBS)
10.2014 - 03.2017
Supervision Administrative Analyst
Conference Of State Bank Supervisors (CSBS)
02.2014 - 10.2014
Partner Relations Manager
UP Global
06.2013 - 01.2014
Region Account Manager
Startup America Partnership
09.2012 - 06.2013
Executive Assistant to the CEO
Startup America Partnership
06.2011 - 09.2012
Executive Attorney Recruiting Assistant
Garrison & Sisson
07.2008 - 06.2011
Bachelor of Arts - Journalism And Public Relations
Salisbury University
Prosci Change Mangement Certification, May 2020
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