Mary Michelle Morrison

. Mangaed 20+ inbound calls dailey, assisting Medicare recipients with their health insurance needs.

. Successfully completed one AEP (Annual Enrollment Periods) and OEP

(Open Enrollment Periods) with GoHealth, consistently meeting or exceeding sales goals.

. Licensed with multiple Medicare health insurance carriers, ensuring

comprehensive coverage options for clients.

. Earned and maintained industry certifications, including AHIP and others, year after year.

. Built and maintained a strong book of business, fostering long-term client relationships.

. Promoted within the company, receiving pay increases in recognition of performance and expertise.

• Establish relationships with potential clients by any means necessary
• Efficient with Microsoft word, Excel and Outlook
• Generated quotes for potential sells
• Responsible for incoming and outgoing phone calls.
• Utilized time management skills to maintain a structured work environment
• Organized and prioritized workload to meet deadlines.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Maintained confidentiality and discretion while handling sensitive information relevant to company operations.

• Sell Life/Health Insurance and Medicare/Humana through our leads system.
• Facilitated daily handling of 20 plus calls, maintaining smooth operations.
• Cold calling leads and going to their homes.
• Generated quotes for potential clients.
• Kept updated book of business
• Utilized time management skills to maintain a structured schedule.
• Adhered to all regulations for insurance sales.
• Developed strong relationships with clients, fostering trust and loyalty for long-term business growth.
• Managed a high volume of daily tasks while maintaining a focus on providing quality customer service.

• Exceeded call quality standards by consistently demonstrating professionalism, empathy, and active listening skills during interactions with members.
• Managed a high volume of inbound and outbound calls while maintaining exceptional customer service standards.
• Streamlined the enrollment process for new members, resulting in improved customer experience.
• Consistently achieved performance metrics, contributing to the overall success of the department.
• Maintained compliance with all HIPAA regulations when handling sensitive member information and documentation.

• Organized and maintained appointments.
• Managed appointment bookings and rescheduling efficiently.
• Managed and maintained updated book of business.
• Coordinated inventory supply and management for employee and retail items.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Developed and maintained relationships with customers and suppliers through account development.
• Directed inventory management.