Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mary Mickell

Fort Worth,TX

Summary

Versatile healthcare leader skilled in environmental services and patient advocacy. Adept at optimizing operations through effective staff training, resource management, and compliance adherence, fostering a culture of quality and safety in healthcare environments.

Overview

1
1
Certification
6
6
years of professional experience

Work History

Residential Area Supervisor

Texas Christian University
Fort Worth, USA
03.2025 - 05.2026
  • Supervised residential operations and environmental services to ensure quality standards.
  • Coordinated staff schedules and managed inventory to optimize resource allocation.
  • Implemented processes to streamline operations.
  • Conducted training sessions for staff, improving team skill set and service delivery.
  • Maintained safety compliance.

Customer Advocate

Crothall Healthcare
07.2023 - 03.2025
  • Assisted patients with inquiries and issues regarding healthcare services.
  • Coordinated communication between patients and healthcare providers effectively.
  • Resolved complaints by identifying root causes and providing timely solutions.
  • Analyzed HCAHPS data and collected direct feedback to improve patient satisfaction.

EVS Manager

Texas Rehabilitation Hospital
05.2020 - 11.2021
  • Managed daily operations of environmental services department at Texas Rehabilitation Hospital.
  • Developed and implemented cleaning protocols to maintain hospital cleanliness standards.
  • Led team of 10 in executing environmental services initiatives.
  • Trained staff on safety procedures and proper use of cleaning equipment.

Education

High School Diploma -

New Beginnings Christian Academy
Fort Worth, TX
03-2020

Skills

  • Environmental management
  • Facilities management
  • HCAHPS compliance
  • Patient experience
  • Quality assurance practices
  • Scheduling and inventory control
  • OSHA regulations knowledge
  • HIPAA adherence
  • Staff leadership
  • Conflict resolution

Certification

Non-CDL Class C Driver License

Timeline

Residential Area Supervisor

Texas Christian University
03.2025 - 05.2026

Customer Advocate

Crothall Healthcare
07.2023 - 03.2025

EVS Manager

Texas Rehabilitation Hospital
05.2020 - 11.2021

High School Diploma -

New Beginnings Christian Academy
Mary Mickell