Mary Middleton
New York
Summary
Highly professional with background in Residential Concierge roles. Highlights of experience include providing high-end residential services, managing security and maintenance requests, coordinating resident events and fulfilling personal requests for residents. Strengths lie in strong communication skills, conflict resolution, time management, customer service focus and ability to thrive in fast-paced environments. Previous roles have seen significant improvement in resident satisfaction and streamlined internal processes.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Residential Concierge
Related Management Companies
05.2006 - Current
- Streamlined front desk operations for increased efficiency and improved customer service.
- Actively participated in professional development opportunities to stay informed about best practices within the industry.
- Continuously sought opportunities for improving resident satisfaction, implementing feedback-driven changes as needed.
- Demonstrated superior customer service skills when interacting with guests and tenants alike.
Receptionist
Altman,Greenfield And Salvaggi
06.2002 - 04.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Education
Business Certificate - Data Entry
F.E.G.S
New York, NY06.1980
Diploma - Academics
Seward Park High School
New York, NY06.1979
Skills
- Package handling
- Multitasking proficiency
- Time management
- Effective communication
- Attention to detail
- Security awareness
- Calendar management
- Concierge services
- Transportation coordination
- Strong work ethic
- Customer service
- Problem solving
- Guest experience enhancement
- Guest services support
- Training and mentoring
- Front desk operations
- Conflict resolution
- Appointment scheduling
- Team collaboration
- Reliable punctuality
- Guest relations management
- Fluent in multiple languages
- VIP services
Certification
Business school Certificates
Cornerstone lessons certificates
Languages
English/ Spanish
Native/ Bilingual
Languages
Bilingual
Timeline
Residential Concierge
Related Management Companies
05.2006 - Current
Receptionist
Altman,Greenfield And Salvaggi
06.2002 - 04.2007
Business Certificate - Data Entry
F.E.G.S
Diploma - Academics
Seward Park High School
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