Mary Miller
Elyria
Summary
I am a skilled professional with experience in private practice as well as call center environments seeking a position that will utilize my knowledge and training.
Overview
31
31
years of professional experience
Work History
Administrative Receptionist
Ryan Insurance Agency
04.2024 - Current
- Answer incoming calls (clients/banks/brokers) and assist in resolving inquiries as needed
- Request bonds for clients from various cities
- Create and maintain certificates of insurance
- Handle basic reception duties as needed including mail, greeting clients and processing payments
Administrative Assistant
Mortach Financial
01.2023 - 03.2024
- Contact clients for appointment scheduling
- Gather pertinent information to assist the advisor with goal based conversation
- Process paperwork for new and existing contracts
- Monitor accounts during opening and funding process to ensure completion
Customer Service Coordinator
Invacare
03.2012 - 12.2022
- Call center environment
- Answer incoming calls from customers as well as dealers
- Process paperwork for client orders
- Research issues with past or incomplete orders
- Extensive training for new and existing products to ensure ability to understand and verbalize products with callers
- Research and resolve shipping issues as well as delivery for new orders
Various positions held during tenure with same business
May Department Stores / Federated Department Stores
06.1994 - 07.2006
- Bill Adjustment Lead - Big Ticket (2004 - 2006)
- Fair Credit Billing Act Adjustor (2001 - 2004)
- Human Resources (1997 - 2000)
- Reporting Secretary (1997)
- Associate Discount Adjustor (1995 - 1997)
- Customer Service Representative (1994 - 1995)
- Authorizations Representative (1994)
Education
High school or equivalent -
Elyria West High School
Elyria, Ohio06.1983
Skills
- Customer Service
- Administrative Assistant
- Call handling
- Phone etiquette
- Interpersonal skills
- Multitasking abilities
Timeline
Administrative Receptionist
Ryan Insurance Agency
04.2024 - Current
Administrative Assistant
Mortach Financial
01.2023 - 03.2024
Customer Service Coordinator
Invacare
03.2012 - 12.2022
Various positions held during tenure with same business
May Department Stores / Federated Department Stores
06.1994 - 07.2006
High school or equivalent -
Elyria West High School
Similar Profiles
Tuyet LeTuyet Le
Customer Service Representative at Ryan Hoang Insurance AgencyCustomer Service Representative at Ryan Hoang Insurance Agency
Ryleigh BowkerRyleigh Bowker
Insurance Sales Representative at Ryan Miller AgencyInsurance Sales Representative at Ryan Miller Agency
Courtney HoranCourtney Horan
Junior Underwriter at Irwin Siegel Agency / Ryan Specialty GroupJunior Underwriter at Irwin Siegel Agency / Ryan Specialty Group