Mary Millon
Madison
Summary
Dynamic professional with a proven track record at the Department of Veterans Affairs, excelling in customer satisfaction and database management. Leveraged expertise in VISTA and CPRS to enhance operational efficiency and foster strong relationships. Achieved significant improvements in administrative support and client service, demonstrating a unique blend of technical proficiency and interpersonal skills.
Overview
21
21
years of professional experience
Work History
Prosthetics Clerk
Department Of Veteran Affairs-Veterans Health Administration
Madison
01.2021 - Current
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment
- Prepared meeting materials and took clear notes to distribute to stakeholders
- Received and routed business correspondence to correct departments and staff members
- Interacted with customers by phone, email or in-person to provide information
- Reviewed order data to verify transactions and shipping dates
- Drafted professional memos, letters and marketing copy to support business objectives and growth
- Created reports and developed improvements and enhancements to automate records and file systems
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Handled client correspondence and tracked records to foster office efficiency
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
Food Service Worker
Department Of Veterans Affairs
Madison
08.2020 - 04.2021
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items
- Made food according to standard recipes with requested changes for customer satisfaction
- Plated hot meals and salads in aesthetically pleasing arrangements
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Sanitized dining ware and kitchen equipment according to health code standards
- Created appealing food arrangements for party trays and specialized orders
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
- Learned other teammates' work tasks to train as backup
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels
- Prepared recipe ingredients by washing, peeling, cutting and measuring
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas
Development
DAIS
Madison
01.2020 - 04.2021
- Worked as a Development
- Completed projects in alignment with target deadlines and financial objectives
- Created fundraising materials utilized on social media and websites and sent out in mass mailings
- Researched possible grants and created proposals to submit along with grant applications
- Created fundraising strategies tied to DAIS's institution's mission, programs and goals
- Identified new sources, both individual and business, of support as donors and vendors
- Built and maintained productive relationships with all levels of team members to facilitate timely and accurate reporting functions
- Liaised with external parties and vendors, identifying and targeting opportunities for improvements and savings
- Oversaw proper handling of administrative requests, ensuring effective allocation of resources, teams, and necessary finances
University Services Worker _ Guest Services
University Of Wisconsin Athletics Department
Madison
07.2004 - 01.2020
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities
- Greeted visitors and customers upon arrival, helped and answered questions to build rapport and retention
- Used internal software to process reservations, check-ins and check-outs
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone
- Took reservations over phone, in person and via computer for guests and provided confirmation information
- Answered customer telephone calls promptly and appropriately handled needs
- Confirmed relevant guest information and payment methods to prevent fraud
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Collected room deposits, fees and payments
- Prepared weekly employee work schedules for team members
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Answered multi-line phone system and greeted callers enthusiastically
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures
Education
Associate of Arts - Odyssey Project
University of Wisconsin
Madison, WI05.2011
No Degree - Phlebotomy Course
Madison Area Technical College
Madison, WI05.2006
Skills
- Customer Service
- File and Database Management
- Stocking and Replenishing
- Mail Processing
- Cash Handling
- Telephone Etiquette
- Proficient in VISTA
- Proficient in CPRS
- Proficient in APAT
- Bookkeeping
- Cash Management
- Mail Handling
- Point of Sale Operation
- Quality Management
- Relationship Building
- Administrative Support
- Customer Satisfaction
- Strategic Planning
- Scheduling
- Database entry
- Cash handling
- Sales expertise
- Handling payments
- Verbal and writing communication
- Relationship building
- Travel arrangements
- Database management
- Record preparation
- Processing mail
- Spreadsheet development
Timeline
Prosthetics Clerk
Department Of Veteran Affairs-Veterans Health Administration
01.2021 - Current
Food Service Worker
Department Of Veterans Affairs
08.2020 - 04.2021
Development
DAIS
01.2020 - 04.2021
University Services Worker _ Guest Services
University Of Wisconsin Athletics Department
07.2004 - 01.2020
Associate of Arts - Odyssey Project
University of Wisconsin
No Degree - Phlebotomy Course
Madison Area Technical College
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