MARY MILLS
Provo,UT
Summary
Professional administrative specialist prepared for roles requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing genuine customer service. Known for strong teamwork, adaptability, ensuring seamless workplace operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist and Production Secretary
BYU Counseling and Psychological Services
01.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
Mental Health Technician
Aspen Grove Behavioral Hospital
05.2023 - Current
- Developed and maintained positive relationships with clients to create a safe and supportive environment
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention
- Assisted with patient restraint and seclusion scenarios to create a safe environment for patient and medical personnel
Grounds Maintenance Crew
BYU Grounds
03.2023 - Current
- Understood and followed verbal and written landscaping instructions to complete complex tasks correctly
- Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds
- Maintained grounds of residential and commercial properties by mowing lawns, trimming hedges and planting flowers
Office Specialist
BYU Campus Accommodations
09.2023 - 01.2024
- Delivered clerical support by handling a range of routine and special requirements
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Reduced errors in data entry tasks by meticulously reviewing documents and cross-referencing information.
Missionary Volunteer
The Church of Jesus Christ Of Latter-day Saints
05.2021 - 11.2022
- Presented messages in religious and community venues to promote collaboration between leadership groups
- Maintained energy and enthusiasm in fast-paced environments
- Developed and maintained courteous and effective working relationships
- Trained two new missionaries on effectively sharing the word of God in overseas communities
Associate
Sam's Club
10.2020 - 05.2021
- Managed customer relations and customer service through daily communication and interaction
- Increased customer satisfaction significantly within the department
- Frequently inspected production area to verify proper equipment operation
- Developed and implemented strategies to increase customer satisfaction and engagement.
Manager
Nielsen's Frozen Custard
06.2019 - 08.2020
- Onboarded new employees with training and new hire documentation
- Applied customer feedback to develop process improvements and support long-term business needs
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Office Intern
University Of Utah Arts and Education
06.2017 - 08.2019
- Developed correspondence letters, memos and emails
- Supported daily operations, contributing to a well-organized and efficient work environment.
- Sorted, organized, and maintained files.
- Assisted in event planning activities for successful execution of company events.
Education
Bachelor of Science - Psychology
Brigham Young University
Provo, UT04.2026
High School Diploma -
Skyline High School
Salt Lake City, UT06.2020
Skills
- Reception Experience
- Confidential Information Management
- Appointment Scheduling
- Complaint Resolution
- Efficient Data Entry
- Administrative Support Skills
- Detail-Oriented
- Professional Telephone Communication
- Records Administration
- HIPAA compliance
Certification
Certified Child Development Associate
Languages
Spanish
Professional Working
Timeline
Front Desk Receptionist and Production Secretary
BYU Counseling and Psychological Services
01.2024 - Current
Office Specialist
BYU Campus Accommodations
09.2023 - 01.2024
Mental Health Technician
Aspen Grove Behavioral Hospital
05.2023 - Current
Grounds Maintenance Crew
BYU Grounds
03.2023 - Current
Missionary Volunteer
The Church of Jesus Christ Of Latter-day Saints
05.2021 - 11.2022
Associate
Sam's Club
10.2020 - 05.2021
Manager
Nielsen's Frozen Custard
06.2019 - 08.2020
Office Intern
University Of Utah Arts and Education
06.2017 - 08.2019
Bachelor of Science - Psychology
Brigham Young University
High School Diploma -
Skyline High School
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