Mary Milner
Spring,TX
Summary
Proficient and Experienced Training Supervisor with over 20 years of leading employees. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
27
27
years of professional experience
Work History
Training Supervisor
Franklin County Job And Family Services
01.2016 - 07.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled staff complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated new employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created work schedules for each new staff member to maintain deadlines and fully staff shifts.
- Conducted routine evaluations to check quality and quantity compliance with established job requirements.
- Boosted team performance by developing customer service training materials and conducting service training.
- Solicited staff feedback to identify and improve on areas of weakness.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Collaborated with company leaders and department managers to determine training needs
- Updated employees with latest policies, procedures and compliance standards
- Selected, developed and delivered classroom and online training materials to meet program needs
Supervisor
Franklin County Job And Family Services
09.1999 - 12.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine evaluations to check quality and compliance with established performance requirements.
- Boosted team performance by evaluating performances and conducting weekly meetings to meet desired outcomes.
- Solicited ideals from internal and external customers to identify and improve on areas of weakness.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
Caseworker
Franklin County Job And Family Services
04.1995 - 08.1999
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine evaluations to check quality and compliance with established performance requirements.
- Boosted team performance by evaluating performances and conducting weekly meetings to meet desired outcomes.
- Solicited ideals from internal and external customers to identify and improve on areas of weakness.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
MBA - Business Administration And Management
University of Phoenix
Tempe, AZBBA - Business Administration And Management
Bowling Green State University
Bowling Green, OHHigh School Diploma -
Meadowdale High School
Dayton, OHSkills
- Consulting Supervisors
- Training and Development
- Key Performance Indicators (KPIs)
- Six Sigma Principles
- Staff Discipline
- Leadership
- Government Policy/Immigration Law
- Processes and Procedures
- Policy Enforcement
- Daily Transactions Review
- Performance Tracking and Evaluations
Timeline
Training Supervisor
Franklin County Job And Family Services
01.2016 - 07.2022
Supervisor
Franklin County Job And Family Services
09.1999 - 12.2016
Caseworker
Franklin County Job And Family Services
04.1995 - 08.1999
MBA - Business Administration And Management
University of Phoenix
BBA - Business Administration And Management
Bowling Green State University
High School Diploma -
Meadowdale High School
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