Mary Miranda
Battle Ground,TX
Summary
At UPS, adeptly managed high-stress scenarios and coordinated a fleet of up to 150 vehicles, enhancing delivery efficiency and reducing dispatch errors through a meticulous double-check system. Skilled in dispatch software and stress tolerance, I led teams to exceed productivity targets and streamline operations, demonstrating a commitment to excellence and operational success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Dispatcher
UPS
10.2007 - 01.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of to 35-150 fleet vehicles.
- Collaborated with fellow center teams to maintain a seamless workflow during shift changes.
- Manage, plan, organize, and direct all employees assigned to them
manage and implement security and loss prevention procedures
prepare and manage safety procedures in accordance with Company, OSHA, and DOT guidelines.
Prepare and implement action plans to ensure the service centers achieves planned productivity, load average cube utilization, and service targets
Work with center team to develop an effective and efficient plan for each driver with accordance to the volume level
maintain plans 10 days out as well as making adjustments depending on volume numbers
maintain mapping systems for new development's adding new streets and drawing them in on the maps - Generated reports to track deliveries and maintain proper records and documentation.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Education
No Degree - HR Managment
Nctc
Denton TexasSkills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Dispatch Coordination
- Schedule Management
- Updating logs
- Route Planning
- Routing orders
- Route Navigation
- Maintaining call metrics
Timeline
Dispatcher
UPS
10.2007 - 01.2024
No Degree - HR Managment
Nctc