Mary Mitchell
Garland
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented administrative assistant with experience in customer service, data entry, and office management.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Maxwell Pipeline Services
02.2019 - Current
- Over 5 years of experience as an Administrative Assistant providing executive-level support to management teams
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Executed record filing system to improve document organization and management.
- Demonstrated ability to efficiently manage multiple tasks, prioritize deadlines, and work well in fast-paced environments
- Developed and implemented policies and procedures related to customer service, to ensure compliance with all relevant regulations.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Prepared monthly and deliverable-based invoicing.
- Improved cash flow management through timely invoicing and collections followups.
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
Teller Supervisor
PNC Bank
01.2022 - 01.2024
- Supervised a team of 5 tellers, providing guidance and leadership to ensure high-quality customer service and efficient operations
- Ensured compliance with all applicable banking policies and procedures
- Educated tellers on new products and services to increase customer knowledge.
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Conducted regular performance evaluations for teller staff, identifying areas for improvement.
- Examined tellers' reports of daily transactions for accuracy.
- Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.
- Collaborated with management to establish branch goals, developing strategies to achieve them.
- Increased team productivity with regular coaching and performance feedback sessions.
Personal Shopper
Walmart
07.2020 - 07.2021
- Assisted customers with selecting the best products and services for their needs
- Developed relationships with customers to ensure that they received the best quality results
- Organized merchandise displays to maximize sales opportunities.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Collaborated with store managers and sales associates to ensure seamless integration of personal shopping services within the retail environment.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
- Improved overall store appearance through diligent maintenance of shelves, aisles, and display areas, attracting more customers to explore products on offer.
Education
Bachelors Degree in Graphic and Web Design -
The Art Institute of Dallas
Dallas, Texas12.2021
Skills
- Multitasking
- Customer Service
- Operations Coordination
- Attention to Detail
- Account Management
- Budgeting
- Scheduling
- Project Planning
- Point of Sale Operation
- Stocking and Replenishing
- Spreadsheet Management
- Money Management
- Microsoft Office Suite
Accomplishments
Promotion- Teller Supervisor- 08/01/2023
Timeline
Teller Supervisor
PNC Bank
01.2022 - 01.2024
Personal Shopper
Walmart
07.2020 - 07.2021
Administrative Assistant
Maxwell Pipeline Services
02.2019 - Current
Bachelors Degree in Graphic and Web Design -
The Art Institute of Dallas
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