Mary Mitchell
Opelousas,LA
Summary
Seasoned Owner/Operator with a proven track record in operations management and strategic planning, notably at WTD Trucking. Excelled in client engagement and relationship building, driving growth and maximizing profitability. Skilled in marketing and transportation safety, demonstrating a courteous demeanor. Achieved significant improvements in efficiency and customer satisfaction.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Owner/Operator Logistics
WTD Trucking
Opelousas, LA
01.2019 - Current
- Developed business plan and budget to maximize profitability.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Created marketing strategies to drive revenue and increase brand visibility.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Negotiated contracts with clients for products or services rendered by the company.
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Delivered excellent customer service to clients and fellow employees.
Owner/Operator
Flamin Wheel Pit Stop, LLC
Opelousas, LA
02.2012 - 05.2018
- Owner of gas station/c-store
- I was responsible for the marketing and management of the store and its employees, payroll, scheduling, and filling in when necessary.
- Developed business plan and budget to maximize profitability.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
Owner/Operator
Kids R Us Daycare
Opelousas, Louisiana
01.2009 - 02.2012
- Managed a daycare, including students and staff
- I was responsible for scheduling, lesson plans, accounting, payroll, advertising, food prep, and supervision of staff and students, among other things.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Provided leadership support for team members through coaching and mentorship programs.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
Patient
Fresensius Dialysis Center
Opelousas, LA
02.1999 - 03.2002
- Responsible for the care of Dialysis patients
- Inputting paperwork, monitoring vital signs, and managing multiple tasks at one time.
- Maintained patient records and documentation accurately.
- Developed and implemented patient navigation protocols.
- Collected and documented patient vital signs.
- Assessed patient condition prior to exam procedures, recognizing potential contraindications or special needs of the patient.
- Advocated for patient rights and ethical care practices, ensuring patient dignity was maintained.
- Utilized an electronic patient care record system for recording patient information accurately.
- Created forms for new patient registration processes.
Phlebotomy Technician
Acadia St Landry Hospital
Church Point, LA
01.1995 - 04.1999
- Responsible for blood draw of patients
- Inputting information for processing and shipping out when necessary.
- Running simple test
- Performed venipuncture and skin puncture on patients of all ages.
- Obtained specimens from adults, children, and infants for laboratory tests.
- Collected blood samples in a safe and sanitary manner according to established procedures.
- Labeled specimen containers with patient information accurately and legibly.
- Processed specimens to ensure accurate results.
Education
Associate of Science - Emergency Medical Technician
South Louisiana Community College
Lafayette, LA03-2021
Phlebotomy Certification - Phlebotomy
Delta
Lafayette, LAHigh School Diploma - All required
Northwest High School
Opelousas, LouisianaBachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Operations management
- Staff hiring
- Strategic planning
- Client engagement
- Oversee operations
- Client relationship building
- Strategize plans
- Marketing expertise
- Hiring
- Staffing
- Transportation safety
- Load security
- Vehicle systems
- Route logs
- GPS and route planning
- Shipping and packaging
- Courteous and polite demeanor
- Heavy haul expert
Certification
- Emergency Medical Technician
- Grief Doula
Affiliations
- Member of Jamal Smiles a nonprofit organization for at risk youth
- CASA of St. Landry-Evangeline Parish volunteer organization dedicated to providing advocates for children in foster care
- former member of St. Landry Abilities improving opportunities for people with different abilities in St. Landry Parish
References
References available upon request.
Timeline
Owner/Operator Logistics
WTD Trucking
01.2019 - Current
Owner/Operator
Flamin Wheel Pit Stop, LLC
02.2012 - 05.2018
Owner/Operator
Kids R Us Daycare
01.2009 - 02.2012
Patient
Fresensius Dialysis Center
02.1999 - 03.2002
Phlebotomy Technician
Acadia St Landry Hospital
01.1995 - 04.1999
Associate of Science - Emergency Medical Technician
South Louisiana Community College
Phlebotomy Certification - Phlebotomy
Delta
High School Diploma - All required
Northwest High School
Bachelor of Science - Psychology
Southern New Hampshire University
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