Mary M. Laile
Grove City,OH
Summary
Strategic healthcare leader with 15+ years of progressive experience in revenue cycle management, training, and performance improvement across financial and healthcare systems. Proven success leading large-scale transformation initiatives, designing education programs rooted in adult learning principles, and driving measurable outcomes. Recognized for exceptional communication, team leadership, and the ability to thrive in fast-paced, ambiguous environments.
Overview
25
25
years of professional experience
3
3
Certificate
Skills
- Strategic Planning & Performance Improvement
- Large-Scale Transformation Leadership
- Adult Learning Principles & Instructional Design
- Learning Management Systems (LMS) Expertise
- Executive Communication & Facilitation
- Change Management & Team Development
- Data Analysis & Performance Measurement
Certification
- Certified Revenue Cycle Representative (CRCR)
- Certified Specialist Business Intelligence (CSBI)
- Certified Healthcare Financial Professional (CHFP)
Work History
Trinity Health
Manager, Training & Deployment
11.2019 - Current
- Manage the design and delivery of enterprise-wide education programs grounded in adult learning principles, leveraging LMS platforms to enhance staff competency, engagement, and compliance.
- Oversee curriculum development for onboarding, upskilling, and performance optimization across revenue cycle teams, driving operational excellence and measurable improvements.
- Responsible for a team of 22 colleagues, fostering a culture of continuous learning and professional growth through mentorship, innovation, and strategic alignment.
- Collaborate cross-functionally with operational leaders to assess training needs and align learning initiatives with organizational goals and transformation priorities.
- Spearhead scalable training solutions to support system implementations, post-merger integrations, and newly acquired teams, ensuring seamless transitions and sustained performance.
- Apply analytics and KPIs to evaluate program effectiveness, optimize delivery, and demonstrate ROI in fast-paced, ambiguous healthcare environments.
- Champion learning innovation by staying ahead of industry trends and integrating best practices from a national network of thought leaders and health systems.
- Balanced competing priorities while implementing sustainable improvements in education strategy, performance improvement, and revenue cycle operations.
Healthcare Financial Management Association (HFMA)
Regional Executive
06.2023 - Current
- Serve as HFMA Regional Executive for Region 6, leading cross-regional collaboration and strategic member engagement initiatives.
- Former President of the Central Ohio Chapter; held multiple board roles and chaired key committees including Revenue Cycle, Certification, Membership, Networking, and Programming.
- Design and implement scalable, data-informed education strategies that advanced performance improvement and professional development across diverse member groups.
- HFMA leadership tenure began in 2011, with a consistent focus on inclusive growth, operational excellence, and continuous learning.
OhioHealth
Regional Revenue Cycle Director
06.2015 - 11.2019
- Responsible for the leadership and strategic direction of all revenue cycle operations for OhioHealth Mansfield and OhioHealth Shelby Hospitals. Oversight and responsibility of patient access, health information management, and patient financial services with 4 direct reports, over 130 FTEs, and multiple vendor partners. Successful Epic implementation at both hospitals in Spring of 2019. Earned certification in the Epic ARCR training program in January 2019.
OhioHealth
System Manager, Learning
01.2014 - 01.2015
- Led the development of the training strategy for staff and physician education programs for the implementation of Epic’s clinical and revenue cycle applications for all primary care physicians and 2 Central Ohio hospitals. Responsible for 20 instructional designers and the hiring and onboarding of 85 credentialed trainers. Worked directly with operational leaders to ensure effective training schedules and remediation classes when needed. Attended UGM at Epic in 2014 in an effort to network and build relationships with other hospitals that were already live on the Epic system. This opportunity allowed our team to learn from our peers across the country to guarantee a successful implementation.
OhioHealth
Revenue Cycle Manager
01.2010 - 01.2014
- Managed a staff of up to 40 associates responsible for posting an average of $2 billion in net revenue annually. Overhauled policies and procedures to eliminate gaps and standardize processes across the cash posting department. Lead the initiatives to automate lockbox cash posting and refund process for 5 Central Ohio hospitals. Developed staff scorecards to assist with productivity and accountability across the cash posting department.
OhioHealth
Revenue Cycle Supervisor
01.2008 - 01.2010
- Successfully managed a team of up to 30 associates. Supervised and coordinated all processes and activities within the call center ensured organizational guidelines were followed in the delivery of calls to the patient, physicians, other medical personnel, and administration and support staff. Responsible for data tracking and maintenance of the reporting tools.
Huntington National Bank
Training & Development Specialist
01.2006 - 01.2008
- Produced blended learning strategies via instructor-led and web-based modules in compliance with adult learning methodology. Acted as training facilitator and course instructor for classes up to 3 weeks in length. Applied Adult learning theory to provide information systems training to new employees.
Huntington National Bank
Agency Management Specialist
2003 - 01.2006
- Direct oversight for the performance of 3-5 collection agencies. Completed on and off-site audits on a regular basis and provided feedback to improve collections. Maintained a strong relationship with each agency’s point of contact, ensuring that educational materials were appropriately distributed and implemented timely.
OSI Collection Services
Collections
2000 - 01.2003
- Promoted from a collector to a supervisor in under a year. Directed workflow and supervised a staff of collection specialists who were responsible for assisting clients in resuming their suspended services with United Parcel Services. Trained and motivated employees and completed monthly and annual performance reviews. Provided exceptional service by monitoring accounts for accuracy and resolving any account/billing discrepancies.
Education
Master of Business Administration -
Ohio Dominican University
Columbus, OH01.2016
Bachelor of Business Administration -
Ohio Dominican University
Columbus, OH01.2014
Awards & Accomplishments
2018 Recipient of the Central Ohio HFMA George Gevas Award, 2012 Recipient of the Central Ohio HFMA Ascendant Leader Award, Selected for OhioHealth, Business of People Program in 2016
Timeline
Healthcare Financial Management Association (HFMA)
Regional Executive
06.2023 - Current
Trinity Health
Manager, Training & Deployment
11.2019 - Current
OhioHealth
Regional Revenue Cycle Director
06.2015 - 11.2019
OhioHealth
System Manager, Learning
01.2014 - 01.2015
OhioHealth
Revenue Cycle Manager
01.2010 - 01.2014
OhioHealth
Revenue Cycle Supervisor
01.2008 - 01.2010
Huntington National Bank
Training & Development Specialist
01.2006 - 01.2008
Huntington National Bank
Agency Management Specialist
2003 - 01.2006
OSI Collection Services
Collections
2000 - 01.2003
Master of Business Administration -
Ohio Dominican University
Bachelor of Business Administration -
Ohio Dominican University