MARY M. MARTEN
Delray Beach
Summary
Experienced Case Manager specializing in career planning and vocational skill development. Knowledgeable about available program resources and current market conditions. Organized multitasker with excellent planning and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Senior Vocational Rehabilitation Counselor
Department of Education
08.2023 - 02.2025
- caseload of 70+ adult participants
- project manager for area/unit, ensured all protocols and high pressure deadlines of state policies were met.
- Assisted individuals with addressing disabilities and developing career plans.
- Coordinated community resources and secured referrals.
- Customized vocational exploration activities to identify self-determined rehabilitation needs and goals.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Mobilized case management system to document service delivery and case progress.
- Assisted clients in exploring career options and vocational goals.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to develop and implement creative solutions to complex problems.
- Cultivated interpersonal skills by building positive relationships with others.
VR Technician
Department Of Education
08.2022 - 08.2023
- case management
- youth caseload of 100+ students
- customer service
- Receive referrals for service, contact student and parents, ensure required services were provided.
Waitress
Salt Life Food Shack
05.2019 - 03.2020
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Front Desk
Flagler College Fitness Room
03.2018 - 03.2020
- Make sure guests are a part of the Flagler community (students/faculty/ alumni), rerack all weights, clean up machines and mirrors, and keep room in order
Hostess
J&J Seafood
08.2015 - 01.2017
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Master of Education - Clinical Rehabilitation Counseling
Florida Atlantic University
Boca Raton, FL05.2023
Bachelor of Arts - Psychology
Flagler College
St. Augustine, FL01.2020
High School Diploma - undefined
Saint John Paul II Academy
Boca Raton, FL01.2016
Skills
- Deadline oriented
- Service coordination
- Client advocacy
- Career counseling
- Documentation skills
- Case management
Community Service
- Council on Aging Annual Christmas Auction, 12/01/16, 12/01/19, Help greet and seat guests, work as gift runners, and clean up after the event.
- Flagler College New Student Orientation Leader, 08/01/18, 08/01/18, Helped welcome and guide freshmen for their orientation week.
- Kairos Retreat Team Leader, 05/01/16, 05/01/16, Provided spiritual guidance for a 3-day religious retreat for seniors.
- St. Vincent Ferrer Catholic Church, 01/01/12, 12/31/16, Work at annual festival; serve food and collect money.
- Palm Beach County Blood Bank Donor, 01/01/13, present, Donated blood during the school's annual blood drive.
- Pope John Paul II Academy Freshman Soccer Team Manager, 08/01/13, 05/01/14, Handled equipment and assisted team during soccer games.
Timeline
Senior Vocational Rehabilitation Counselor
Department of Education
08.2023 - 02.2025
VR Technician
Department Of Education
08.2022 - 08.2023
Waitress
Salt Life Food Shack
05.2019 - 03.2020
Front Desk
Flagler College Fitness Room
03.2018 - 03.2020
Hostess
J&J Seafood
08.2015 - 01.2017
Bachelor of Arts - Psychology
Flagler College
High School Diploma - undefined
Saint John Paul II Academy
Master of Education - Clinical Rehabilitation Counseling
Florida Atlantic University
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