Mary Molepske

Account Manger

Towne Park Valet

11.2021 - Current

Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Educated clients on new products or services to increase customer engagement with brand.
Facilitated client satisfaction and renewed customer relations to drive growth.
Coordinated with internal teams to facilitate prompt delivery of client projects.
Monitored and analyzed customer feedback to identify opportunities for improvement.
Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Streamlined internal processes for better efficiency in account management tasks.
Conducted regular account reviews to identify areas for improvement and ensure continued success.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Improved overall team productivity by implementing best practices in organization and time management.
Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Built relationships with customers and community to promote long term business growth.
Contributed to team objectives in fast-paced environment.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Presented professional image consistent with company's brand values.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Developed and maintained strong working relationships with professionals within assigned territory.
Stayed current on company offerings and industry trends.
Recorded accurate and efficient records in customer database.
Kept detailed records of daily activities through online customer database.
Consulted with businesses to supply accurate product and service information.