Mary Molina
Kearney,NE
Summary
Experienced with maintaining accurate financial records, including accounts payable and receivable. Utilizes strong analytical skills to reconcile discrepancies and ensure accurate reporting. Knowledge of financial software and best practices in accounting procedures. Have been through 2 conversions. I was on the software selection and implementation team. I am the utility biller for water production, sewer, sanitation, yard waste. I also do implementation of new fee schedules yearly to change rates. I create and maintain a billing calendar. I export and import meter readings to the billing systems for Xylem Sensus radio tower readings as well has Neptune 360 cellular reads. Current billing and financial software is with Tyler Tech New World. Detect malfunctions with the meters to included leaks and dead meters. Process listing for distribution to correct those meters. I implement and maintain device setups, account setups, work order processing for disconnects, move in and move outs as well as set up services. I do Budget billing process and penalties as well as sewer averaging. Extensive customer service experience, cashiering processing on line payments as well has in house for deposit. Purchase order processing and post to GL accounts. Experienced in excel and word. I work well with software engineers when needed. I train other teammates in processing all of this. I have strong organizational skills and am a total team player. I always finish the job or tasks at hand.
Overview
28
28
years of professional experience
Work History
Senior Accounts Clerk /Utility Billing Clerk
City of Kearney
09.1997 - Current
- Processed accounts payable and receivable, ensuring timely payments and accurate recordkeeping.
- Maintained financial records using accounting software, enhancing data accuracy and retrieval efficiency.
- Supported audits by organizing documentation and providing essential information to auditors for compliance reviews.
- Mentored junior clerks on best practices in financial reporting and system usage, fostering team development and expertise.
- Collaborated with cross-functional teams to resolve account discrepancies, ensuring alignment with organizational goals and standards.
- Maintained compliance with all established guidelines and legal requirements.
- Worked with vendors and management to resolve issues quickly.
- Set up and updated Excel spreadsheets to track financial data.
- Participated in cross-training initiatives to broaden knowledge base and provide backup support for other finance team members.
- Entered figures using 10-key calculator to compute data quickly.
- Developed working relationships with associates, employees of other departments and representatives of other organizations.
- Streamlined account management processes by implementing efficient tracking systems and organization methods.
- Participated in ongoing training sessions to stay current on changes within the utility industry affecting billing procedures.
- Managed sensitive client information with discretion while maintaining strict confidentiality protocols as required by law.
- Assisted customers with setting up payment plans or extensions, minimizing delinquent accounts and improving revenue collection.
- Increased efficiency in utility billing processes by implementing new software and data entry methods.
- Ensured compliance with industry regulations and standards during all aspects of the billing process.
- Simplified complex rate structures for customers through clear explanations, enhancing understanding of billed services.
- Resolved customer complaints regarding their utility bills, fostering positive relationships between the company and its clients.
- Monitored outstanding balances on a regular basis, identifying trends and initiating collections efforts when necessary.
- Achieved timely resolution of disputed charges by thoroughly investigating customer concerns and adjusting invoices accordingly.
- Reviewed incoming meter readings for accuracy before inputting data into the billing system, catching potential errors early.
- Supported management in preparing financial reports related to utility billing activities for decision-making purposes.
- Enhanced communication with field technicians to ensure timely maintenance of utility equipment.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Verified accuracy of billing data and corrected discrepancies.
- Processed customer invoices, credit memos and payments within established timelines.
- Maintained detailed records of customer payments and billing adjustments.
- Generated daily, weekly and monthly reports for billing department.
- Responded to customer concerns and questions on daily basis.
- Entered and maintained billing information in company internal databases for accessibility.
- Maintained accurate records of customer payments.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Education
No Degree - Accounting/Computer Courses
South Central Community College
Kearney, NEHigh School Diploma -
Aberdeen Senior High School
Aberdeen, MD05-1982
Skills
- Skilled in managing workflows
Timeline
Senior Accounts Clerk /Utility Billing Clerk
City of Kearney
09.1997 - Current
No Degree - Accounting/Computer Courses
South Central Community College
High School Diploma -
Aberdeen Senior High School