Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mary Mondeau

Front Desk Manager
Harrison,MI

Summary

Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

15
15
years of professional experience

Work History

Front Desk Manager

Best Western Hotel
06.2020 - Current
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Prepared weekly employee work schedules to meet operational needs.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Home Health Care Aide

Robert And Gloria Davis
10.2008 - 10.2020
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships
  • Monitored progress and documented patient health status changes to keep care team updated
  • Provided mobility assistance such as walking and regular exercising
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client
  • Assisted disabled clients to support independence and well-being

Education

Associate of Applied Science - Management And Marketing

Mid Michigan Community College
Harrison, MI
12.1989

Skills

  • Problem-Solving Skills
  • Word Processing
  • Telephone Etiquette
  • Confirmations and Cancellations
  • File Management
  • Planning and Prioritization
  • Guest Amenities
  • Check-In and Check-Out Procedures
  • Time Management
  • Credit and Cash Payments
  • Organization and Recordkeeping

Accomplishments

  • Established lasting relationships with clients through networking and promotional messages which increased repeat business.
  • Communicated with all departments efficiently as well as with the hotel owner to ensure functionality throughout 250-room property.
  • Pitched in and worked any front desk position when short-staffed to ensure that guests were served promptly, resulting in reduced waiting times.

Timeline

Front Desk Manager

Best Western Hotel
06.2020 - Current

Home Health Care Aide

Robert And Gloria Davis
10.2008 - 10.2020

Associate of Applied Science - Management And Marketing

Mid Michigan Community College

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Mary MondeauFront Desk Manager